Computer Support Specialist

4 weeks ago


Lakewood, California, United States Long Beach Unified School District Full time
Job Title: Computer Support TechnicianJob Summary:

Under general supervision, the Computer Support Technician will configure, install, test, maintain, troubleshoot and repair local (LAN) and wide (WAN) area networks, computer systems and peripheral equipment. The incumbent will also provide training to District personnel in the proper operation and care of hardware, software and peripheral equipment using Windows or Apple operating systems.

Key Responsibilities:
  • Configure, install, test, maintain, troubleshoot and repair local (LAN) and wide (WAN) area networks, computer systems and peripheral equipment.
  • Provide training to District personnel in the proper operation and care of hardware, software and peripheral equipment using Windows or Apple operating systems.
  • Perform on-site troubleshooting and repairs; run diagnostic programs; upgrade equipment and software; verify software licensing; order and install replacement components; assure District-wide standards are upheld.
  • Perform a variety of administration activities on Novell and Apple operating systems such as creating email accounts, adding and changing user ID's, passwords and printers; troubleshoot network cabling and equipment to provide user connectivity.
  • Detect and repair or remove viruses, adware, spyware and other malicious software using anti-virus and spyware removal software and techniques.
  • Retrieve and recover data from crashed or damaged hard drives using data recovery software or other tools.
  • Provide technical user support assistance to District personnel in the proper operation and care of hardware, software and peripheral equipment using Windows and Apple operating systems; provide technical information and perform demonstrations as requested.
  • Perform office systems and software analysis; audit and examine data resulting from computer operations and software performance to determine if current operations and software meet changing user needs.
  • Create backup and restore procedures for end users; instruct users on how to perform file server backups to disk or tape in accordance with applicable procedures; perform file server backups as needed; monitor disk space.
  • Participate in the evaluation and testing of hardware and software for purchase by the District; provide recommendations to administrators regarding replacement of computers and peripheral equipment; prepare related purchasing documents as assigned by the position.
  • Communicate with administrators, District staff and vendors to coordinate activities, exchange information and resolve issues and concerns; provide advice regarding proper placement and infrastructure needs for new equipment installation and the movement of existing equipment.
  • Prepare and maintain records of assigned work orders and work performed; enter and update computerized service tickets; prepare routine reports related to assigned activities.
  • Operate a variety of testing equipment and hand tools used in the maintenance, diagnosis and repair of computer equipment.
  • Drive a District-issued or personal vehicle to various District sites to conduct work; transport computers and peripheral equipment from site to site as necessary.
  • Attend and participate in meetings, conferences and seminars related to computer technology to maintain current knowledge of technological advances in the field.
  • Train and provide work direction and guidance to support staff and student workers as assigned by the position.
  • Create, update and troubleshoot web pages as assigned by the position.
  • Work with mainframe emulation software as needed.
Requirements:
  • Associate of Arts degree including course work in computer science, electronic technology or a closely related field.
  • Two years experience in the installation, maintenance and repair of computer hardware, software and peripheral equipment in a networked environment.
  • A+ certification.
  • Ability to troubleshoot and resolve problems with computer hardware, software, networks and peripherals.
  • Ability to provide training and technical assistance to District personnel in the proper operation and care of hardware, software and peripheral equipment.
  • Ability to understand and apply technical instructions, materials and resource publications to pragmatic problem solving.
  • Ability to operate a variety of tools and equipment utilized in the operation and repair of computer systems.
  • Ability to communicate effectively both orally and in writing.
  • Ability to establish and maintain cooperative and effective working relationships with others.
  • Ability to exercise independent judgment and initiative within established guidelines.
  • Ability to meet schedules and time lines.
  • Ability to prioritize and complete work with many interruptions.
  • Ability to work independently to complete daily work assignments.
  • Ability to maintain records and prepare routine reports.


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