Front Desk Operations Specialist

1 week ago


Wilmington, North Carolina, United States Home 2 Suites - Wilmington Medical Park Full time
Key Responsibilities:
  • Night Audit Functions:
    • Perform nightly audits of financial transactions, including reconciling guest accounts, verifying charges, and ensuring accurate postings.
    • Generate and review daily financial reports, including occupancy rates, revenue, and outstanding balances.
    • Identify and resolve any discrepancies in financial records or guest accounts.
  • Guest Service:
    • Provide exceptional service to guests during the night shift, including check-ins, check-outs, and handling any special requests or inquiries.
    • Address and resolve guest complaints or issues promptly and professionally.
  • Front Desk Operations:
    • Manage the front desk operations, including answering phones, processing reservations, and handling guest requests.
    • Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies.
Requirements:
  • A high school diploma or equivalent required; additional education in hospitality or business is a plus.
  • Previous experience in a hotel front desk or audit role preferred but not required.
  • Strong attention to detail and accuracy in financial record-keeping.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Proficiency in hotel management software.
  • Strong problem-solving skills and ability to handle emergency situations.
  • Flexibility to work night shifts, including weekends and holidays.

Estimated Salary: $40,000 - $55,000 per year.



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