Hotel Receptionist

4 days ago


Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time
Front Desk Agent Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Residence Inn Arundel Mills. As a key member of our hotel staff, you will be responsible for delivering exceptional customer service and ensuring a smooth stay for our guests.

Annual Salary: $42,000 - $52,000

About the Position
  • Provide excellent customer service, respond to guest inquiries, and resolve issues promptly
  • Operate the front desk computer system, manage room assignments, and process transactions efficiently
  • Maintain accurate records, log packages, and deliver messages as needed in a timely manner
  • Collaborate with other departments, participate in emergency procedures, and contribute to a positive team environment
  • Work effectively in a fast-paced environment, prioritize tasks, and meet deadlines
Requirements and Qualifications
  • High school diploma or equivalent required; college coursework in a related field helpful
  • Previous experience in a hotel or related field preferred
  • Possess excellent communication skills, a positive attitude, and a strong work ethic
  • Demonstrate attention to detail, multitasking abilities, and problem-solving skills
  • Ability to work well under pressure, prioritize tasks, and meet deadlines

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