Front Desk Representative

3 days ago


Wilmington, North Carolina, United States Homewood Suites Wilmington Mayfaire Full time
Job Description

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Homewood Suites Wilmington Mayfaire. As the primary point of contact for guests, you will be responsible for providing exceptional service and ensuring a seamless experience from check-in to departure.

Key Responsibilities:
  • Greet and Register Guests: Welcome guests warmly and efficiently process their registration, ensuring all necessary information is collected.
  • Provide Personalized Service: Offer tailored recommendations and assistance to help guests make the most of their stay, from local attractions to hotel amenities.
  • Maintain Hotel Operations: Effectively manage front desk duties, including handling phone calls, messages, and requests in a professional and courteous manner.
  • Ensure Guest Satisfaction: Anticipate and resolve any issues or concerns that may arise during the guest's stay, ensuring a high level of satisfaction and loyalty.
Requirements:
  • High School Diploma or Equivalent: Required for this role.
  • Hotel Experience: Preferred, but not essential. We provide comprehensive training to ensure your success.
  • Excellent Communication Skills: Ability to effectively communicate with guests, colleagues, and management, both verbally and in writing.
  • Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve issues promptly and professionally.

Estimated Salary: $25,000 - $35,000 per year, depending on experience. Our competitive salary and benefits package reflect our commitment to attracting and retaining top talent.



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