Front Desk Representative

1 week ago


Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time

Job Summary:
As a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for delivering exceptional guest service while registering guests and settling accounts. Your primary responsibilities will include registering guests, making and modifying reservations, and providing hotel operator and concierge duties.

Responsibilities:

  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
  • An operational knowledge of Microsoft Office Suite.
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Holds an understanding of hotel products and guest services (i.e., lifestyle, full-service resort, etc.).
  • Ability to participate in the creation of an enjoyable work environment.

Requirements:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate-quotting scenarios.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
  • Perform other duties as assigned, which may include but are not limited to helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.


  • Wilmington, North Carolina, United States Schulte Companies Full time

    At Schulte Companies, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. Your primary duties will include greeting guests, checking them in, answering phone calls, making reservations, handling cash and credit card...


  • Wilmington, North Carolina, United States American Family Care S College Rd Full time

    About the RoleAre you a highly organized and detail-oriented individual looking for a challenging opportunity in a fast-paced medical environment? We are seeking a skilled Front Desk Medical Coordinator to join our team at American Family Care S College Rd.Key ResponsibilitiesEnsure seamless patient check-in and check-out processes by verifying insurance,...


  • Wilmington, North Carolina, United States Sales Bizlab Full time

    About the RoleAt Sales Bizlab, we are seeking a highly skilled and organized individual to join our team as a Front Office Representative. This is an excellent opportunity for someone looking to start their career in customer service or administration.We offer a competitive salary of $28.37 per hour based on experience, plus benefits and opportunities for...


  • Wilmington, North Carolina, United States Schulte Companies Full time

    Schulte Companies is a leading provider of hospitality services, and we are currently seeking a talented Guest Services Coordinator to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that all aspects of the front desk operation run smoothly.Job DescriptionYour key responsibilities will...


  • Wilmington, North Carolina, United States Orangetheory Fitness Full time

    Unlock Your Potential as a Fitness Career EnthusiastAt Orangetheory Fitness, we're on a mission to help people live longer, more vibrant lives. We're seeking passionate individuals who share our vision and are eager to turn their enthusiasm for fitness into a fulfilling career.About the Role:We're looking for a highly motivated individual to join our team as...


  • Wilmington, North Carolina, United States Orangetheory Fitness Full time

    Unlock a Rewarding Career in FitnessWe're seeking enthusiastic individuals to join our team as Sales Associates, where you'll play a pivotal role in sharing our passion for fitness with others.About the Role:Greet clients with enthusiasm and energy, providing an exceptional experience from the moment they enter our studio.Presentation of the OTF concept to...


  • Wilmington, North Carolina, United States Novant Health - Agency - Reddot Full time

    Job OverviewWe are seeking a highly skilled Certified Medical Assistant to join our team at Novant Health.ResponsibilitiesCollaborate with providers to assess, plan, and implement patient care plans.Order, interpret, and record results of clinical tests, and report findings to physicians.Administrative ResponsibilitiesManage front desk reception, answering...


  • Wilmington, North Carolina, United States Orangetheory Fitness Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Sales Associate at Orangetheory Fitness. This is an exciting opportunity for someone who is passionate about fitness and wants to turn their passion into a rewarding career.About the RoleAs a Sales Associate, you will be responsible for greeting customers, presenting our...


  • Wilmington, North Carolina, United States Hand & Stone - Chapel HillRaleigh-LeesvilleWilmington Full time

    Job OverviewHand & Stone Massage and Facial Spa, a national franchise with over 650 locations across the US and Canada, is seeking a Spa Associate specializing in front desk sales. We offer a competitive compensation package, including hourly wage and commissions, allowing you to build your own paycheck through our membership sales model.ResponsibilitiesMeet...

  • Night Audit Agent

    1 week ago


    Wilmington, North Carolina, United States ARRIVE Hotel Wilmington Full time

    Overnight Operations Expert at ARRIVE Hotel WilmingtonWe are seeking a skilled Night Audit Agent to oversee overnight operations at our hotel, ensuring seamless late check-ins and effective liaison with various departments in a 24/7 environment.About Us: Located in the heart of the Historic District, steps away from the Riverwalk, ARRIVE Hotel Wilmington is...


  • Wilmington, North Carolina, United States Novant Health - Agency - Reddot Full time

    Are you a skilled and compassionate medical professional looking for a new challenge? Do you have experience working in a fast-paced healthcare environment? We are seeking a Certified Medical Assistant to join our team at Novant Health - Agency - Reddot.About the Role:This is an exciting opportunity to work with a talented team of healthcare professionals in...


  • Wilmington, North Carolina, United States Mondelez International Full time

    About the RoleWe are seeking a highly motivated and results-driven Full Time Snack Specialist to join our team at Mondelez International. As a key member of our team, you will be responsible for merchandising and promoting our portfolio of snack brands, including Oreo, Ritz, belVita, Chips Ahoy, and Triscuit.Key ResponsibilitiesRepresent Mondelēz in front...


  • Wilmington, North Carolina, United States HES Facilities Full time

    About HES FacilitiesHES Facilities is a national provider of facilities management services, specializing in educational institutions. Headquartered in Knoxville, Tennessee, our team boasts hundreds of years of combined facilities experience.We take pride in delivering best-in-class programs for custodial, maintenance, grounds, and landscaping services. Our...


  • Wilmington, North Carolina, United States Mondelez International Full time

    Nabisco Merchandising Job DescriptionSnack Food Sales and Merchandising OpportunityMondelēz International is seeking a Part Time Nabisco Merchandiser to join our team.Key Responsibilities:Represent Mondelēz in front of in-store employees and work closely with sales representatives to optimize visibility of Mondelēz products on shelves and to construct...


  • Wilmington, North Carolina, United States HES Facilities Full time

    Overview">HES Facilities is a premier provider of facilities management services, specializing in educational institutions. Our team of experts offers best-in-class programs for custodial, maintenance, grounds, and landscaping services.">About Us">We are headquartered in Knoxville, Tennessee, and take pride in our results-oriented leadership team comprised...


  • Wilmington, Delaware, United States PM Hotel Group Full time

    About the Role: We are seeking a friendly and approachable individual to join our front office team as a Hotel Front Desk Representative. This is a fantastic opportunity for someone who enjoys interacting with guests and providing exceptional customer service.

  • Front Desk Agent

    2 months ago


    Wilmington, United States Schulte Companies Full time

    Schulte Companies - 6745 Rock Spring Rd [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...


  • Wilmington, Delaware, United States Dipna Inc Full time

    About Dipna IncDipna Inc is a hospitality-focused company seeking a dedicated front desk associate to support our daily operations.Salary and BenefitsWe offer a competitive salary of $45,000 per annum, plus additional benefits including paid time off, health insurance, and opportunities for professional growth.Job DescriptionAs a front desk associate, you...

  • Front Desk Agent

    2 months ago


    Wilmington, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative at Hilton Garden Inn Mayfaire to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...

  • Front Desk Agent

    2 weeks ago


    Wilmington, United States Schulte Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative/Shuttle Driver at the Courtyard Wilmington/Wrightsville Beach to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external...

  • Front Desk Supervisor

    1 month ago


    Wilmington, United States PrideStaff Full time

    Job Title: Front Desk Supervisor - BilingualLocation: Wilmington, DESchedule: Full-Time, Monday - Friday, 8:00AM - 5:00PMSUMMARY Under the direction of the Chief Operating Officer, the Front Desk Supervisor manages all components of the front office including the provider patient appointment system, the patient cashiering functions, supports and coordinates...


  • Wilmington, Massachusetts, United States Planet Fitness Full time

    Key Responsibilities:As a Front Desk Team Member at Planet Fitness, you will play a critical role in creating a positive member experience. Your key responsibilities will include: * Greeting members, prospective members, and guests, providing exceptional customer service* Handling all front desk-related activities, including answering phones in a friendly...

  • Front Desk Agent

    6 months ago


    Wilmington, United States Homewood Suites Wilmington Mayfaire Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

    Delaware Park Casino & Racing is seeking a skilled and customer-focused Front Desk Associate to join our team.Job DescriptionWe are committed to delivering an exceptional guest experience, and as a key member of our staff, you will play a crucial role in ensuring our guests have a memorable visit. As a Front Desk Associate, your primary responsibility will...

  • Front Desk Supervisor

    4 weeks ago


    wilmington, United States PrideStaff Full time

    Job Title: Front Desk Supervisor - Bilingual Location: Wilmington, DE Schedule: Full-Time, Monday - Friday, 8:00AM - 5:00PM SUMMARY Under the direction of the Chief Operating Officer, the Front Desk Supervisor manages all components of the front office including the provider patient appointment system, the patient cashiering functions, supports...


  • Wilmington, United States PM Hotel Group Full time

    Front Desk Supervisor | Westin Wilmington | PM Hotel Group Job Category : Front Desk Requisition Number : FRONT015047 Posted: October 25, 2024 Full-Time On-site Locations Showing 1 location Description What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as...


  • Wilmington, United States PM Hotel Group Full time

    What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Hotel, Front Desk, Agent


  • Wilmington, United States PM Hotel Group Full time

    One-Time $150 Sign-on Bonus to be paid after completion of 90 day probation period. What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear Front Desk, Hotel, Agent


  • Wilmington, Delaware, United States EMrecruits Full time

    About the RoleMasonboro Family Medicine, part of the Raleigh-Durham Medical Group, seeks a medical front office professional to join their team. This is an excellent opportunity to work in a high-performing organization and provide top-notch care to patients of all ages.ResponsibilitiesEfficiently manage patient check-in, ensuring a pleasant and professional...


  • Wilmington, United States Restorixhealth Full time

    Full Time Front Desk Medical Coordinator At RestorixHealth, our mission is simple...to restore health and improve the quality of life! We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily...


  • Wilmington, United States Restorixhealth Full time

    Full Time Front Desk Medical Coordinator At RestorixHealth, our mission is simple...to restore health and improve the quality of life! We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily...


  • Wilmington, United States Contemporary Staffing Inc Full time

    Contemporary Staffing Solutions is seeking an organized and friendly Front Desk Receptionist to join our client in Greenville, DE! This role is crucial in creating a welcoming and professional environment, managing appointments, and assisting with administrative tasks. This Direct-Hire opportunity is starting at $20/hour!Key Responsibilities: Greet clients...


  • Wilmington, United States ARRIVE Hotel Wilmington Full time

    Description FRONT DESK AGENT | ARRIVE WILMINGTONPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE WILMINGTON:...


  • Wilmington, United States Anne Arundel Dermatology Full time

    Overview: At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother. Patient First | Caring | Accountability | Trust | One Team | Growth Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel...

  • Front Desk/Scheduler

    2 weeks ago


    wilmington, United States PrideStaff Full time

    Job Title: Temporary Front Desk/Scheduler Location: Wilmington, DE Department: Clinical Reports to: Site Nurse Supervisor Schedule: Temporary Assignment SUMMARY Under the direct supervision of the Site Nurse Supervisor, the incumbent manages the patient schedules, appointments and provider schedules as well as other medical administration...