Front Desk Representative

3 weeks ago


Wilmington, North Carolina, United States Schulte Full time

**Company Overview**

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Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate over 200 locations across 38 states and 3 countries, offering a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent, boutique, and lifestyle properties and restaurants.


We're Looking for a Front Desk Agent">

We are seeking a dynamic and service-oriented Guest Service Representative/Shuttle Driver to join our team at the Courtyard Wilmington/Wrightsville Beach. This role is perfect for those who are passionate about delivering exceptional guest experiences and providing top-notch service.

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As a Front Desk Agent, you will be responsible for greeting guests as they arrive, focusing on personal recognition. You will review arrival lists daily, assist in preparing and assembling welcome amenities, and escort VIPs to their rooms prior to arrival.

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Other key responsibilities include answering the telephone within three rings with a smile, handling cash transactions accurately, and maintaining the front desk area clean and organized. You will also utilize proper procedures when handling guest PPI data and follow checklists during check-in and check-out processes.

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**Job Requirements**

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  • Minimum one (1) year experience in Front Desk Operations">
  • In-depth knowledge of hotel Front Desk operations">
  • Minimum of High School education">
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**What We Offer**

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We provide a rewarding and fun work environment, exciting perks, opportunities for career growth within the company, and a robust benefit package, including Daily Pay, free telemedicine and virtual mental health care access, multiple health insurance options, a 401k plan with company match, paid time off, holiday pay, pet insurance, and an employee assistance program.

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The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description only provides a general description of the benefits and compensation applicable to this position. Specific compensation and benefit details will be discussed during the interview process.

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*Schulte Hospitality Group is an Equal Opportunity Employer.*



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