Front Desk Night Auditor Role

1 week ago


Wilmington, North Carolina, United States Tru by Hilton Full time

We are looking for a seasoned Night Shift Hospitality Specialist to join our Hampton Inn team. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences during overnight hours.

Responsibilities:

Your primary responsibilities will include:

  • Providing exceptional guest service, addressing any issues or concerns, and maintaining a high level of professionalism
  • Processing guest check-ins, verifying registration information, and handling overbooked or 'walked' guests
  • Communicating effectively with colleagues, managers, and external partners to ensure seamless operations
Requirements:

To succeed in this role, you will need:

  • Proven experience in hospitality or a related field, preferably in a hotel setting
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Basic math skills, proficiency with computers, and the ability to input and access information in the property management system and/or points-of-sale system
  • A flexible schedule to work 11pm to 7am shifts
What We Offer:

In addition to a competitive salary range of $40,000 - $50,000 per year, we offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and opportunities for professional growth and development.



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