Air Logistics Key Account Manager

1 month ago


New York, New York, United States Kuehne+Nagel Full time
Job Title: Air Logistics Key Account Manager

Are you looking for a challenging role in logistics where you can make a real impact? We are seeking an experienced Air Logistics Key Account Manager to join our team.

Your Role

As an Air Logistics Key Account Manager, you will be responsible for building and maintaining strong relationships with our key customers. You will work closely with our internal teams to ensure that our customers receive the best possible service and support.

Your Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with key customers to ensure their needs are met and exceeded.
  • Customer Success Planning: Work with customers to develop and implement customized success plans that meet their business objectives.
  • Issue Resolution: Act as the primary point of contact for customer inquiries and issues, and work with internal teams to resolve them promptly and effectively.
  • Product Expertise: Develop a deep understanding of our products and services, and stay up-to-date with new features and enhancements.
  • Renewals and Upsells: Identify opportunities for account growth and expansion, and work with the sales team to drive renewals and upsell additional products or services.
  • Customer Feedback: Gather customer feedback and insights, and share them with relevant internal teams to drive product and service improvements.
  • Customer Health Monitoring: Continuously monitor customer health metrics to identify potential churn risks and take proactive measures to retain customers.
  • Customer Advocacy: Serve as a customer advocate within the company, championing their voice and requirements during internal discussions and decision-making processes.
Requirements
  • Minimum 5 years of experience in logistics or a related field.
  • Proven track record of building and maintaining strong customer relationships.
  • Excellent communication and problem-solving skills.
  • Ability to work successfully under pressure and meet deadlines.
  • Strong understanding of logistics operations, including import/export, warehouse, and transport.
  • Knowledge of regulatory requirements specific to clinical trial logistics.
  • IT/computer literacy qualifications.
What We Offer

We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Our total rewards package includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.



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