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Air and Ocean Import Logistics Coordinator
1 month ago
Job Summary:
This position is responsible for performing logistics administrative and transactional tasks within the operations department for our ocean and air customers accounts. The ideal candidate will have a high degree of attention to detail, work in multiple screens and spreadsheets, track costs and respond timely.
Key Responsibilities:
- Liaise directly with customers and overseas offices to assess their needs and deliver high-level customer service follow-up.
- Manage and track shipments from origin to destination and communicate that information to both our customers and overseas teams.
- Coordinate shipments arrival processes and deliveries setup both domestic and international while adhering to on-time expectations.
- Maintain customers SOPs.
- Manage and update all shipments milestone/timelines for our EDI customers.
- Support Management when requested to create reports for assigned customers.
- Perform and maintain billing functions for assigned customers.
- Required to handle files from A-Z.
Requirements:
- Minimum of 3+ years of operations and freight forwarding logistics experience.
- Cargowise 2yrs experience a plus.
- High achiever, self-driven with excellent verbal and written communication skills.
- Ability to prioritize and multi-task in a fast-paced, changing environment.
- Excellent analytical, critical thinking, and problem-solving skills.
- Strong organizational skills.
- Highly proficient with attention to detail.
- Possess ability to build relationships with both internal and external teams.
- Team player, flexible, hands-on with interpersonal skills and time management.
- High School Diploma required.
- Superior Customer Service skills with excellent telephone and email skills.
- Strong working knowledge of MS Office programs, including Excel and Word.