Refugee Resettlement Operations Coordinator
3 days ago
We are seeking a highly skilled Allocation Support Specialist to join our team at HIAS Inc.
The successful candidate will work closely with the Resettlement Agencies and the Department of State to ensure the smooth processing of refugees allocated to domestic resettlement agencies.
This role is an excellent opportunity for individuals who are passionate about refugee resettlement and have experience working in operations or management roles.
Key Responsibilities:
- Collaborate with the Refugee Operations Team Leads and other team members to organize new projects and initiatives.
- Manage a series of allocations reports for Resettlement Agencies to prepare for weekly allocations meetings.
- Conduct rigorous quality assurance checks on allocations reports to ensure accurate data is provided in allocations meetings.
- Oversee weekly allocations meetings in adherence to established RPC protocols.
- Collaborate with PRM to make relevant policy and process updates to the Allocations and Assurances Handbook on a monthly basis.
- Serve as a liaison between the RPC and the Resettlement Agencies by participating in regular meetings with Resettlement Agency pre-arrival and processing staff.
- Identify change management needs, software enhancements, and backlog prioritizations by conducting regular coordination and feedback with PRM and RAs.
- Discuss USRAP processing issues with multiple stakeholders and provide recommendations for product backlogs and issue resolution.
- Support the collection and reporting of requirements-related metrics.
- Maintain knowledge of relevant RPC technology.
Requirements:
- Undergraduate degree from an accredited university or equivalent experience required.
- At least five years of relevant experience in similar work.
- Knowledge of the USRAP required and experience working at a national Resettlement Agency or local resettlement affiliate agency preferred.
- Familiarity with ServiceNow and Agile preferred.
- Excellent written and verbal communication skills required; ability to translate complex information into digestible information.
- Strong analytical, problem-solving, and communication skills.
- Ability to multitask and prioritize efficiently.
- Must be a U.S. citizen and eligible to obtain and maintain a Secret level security clearance.
About the Estimated Salary
The estimated salary for this position is $115,000 - $120,000 per annum.
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