Resettlement Agency Support Coordinator
6 days ago
About the Role:
We are seeking a highly skilled and experienced Resettlement Agency Support Coordinator to join our team at HIAS Inc. This role will support the Assurances team within the Department of State's Bureau of Population, Refugees and Migration (PRM) Refugee Processing Center (RPC).
Key Responsibilities:
- Collaborate with the Refugee Operations (RefOps) Team Leads and the RefOps Manager to organize new projects or initiatives, providing input based on operational experience and knowledge.
- Process and ingest cases ready to be assured and conduct rigorous quality assurance checks on assurances submitted to the RPC.
- Build and manage a series of assurances reports for RSCs and RAs.
- Oversee the production and reconciliation of overdue assurance reports on a monthly basis.
- Collaborate with PRM to make relevant policy and process updates to the Allocations and Assurances Handbook on a monthly basis.
- Serve as a liaison between the RPC and the Resettlement Agencies by participating in regular meetings with Resettlement Agency pre-arrival and processing staff.
- Identify change management needs, software enhancements, and backlog prioritizations by conducting regular coordination and feedback with PRM and RAs.
- Discuss USRAP processing issues with multiple stakeholders and provide recommendations for product backlogs and issue resolution.
- Support the collection and reporting of requirements-related metrics.
- Maintain knowledge of relevant RPC technology.
Qualifications & Requirements:
- Undergraduate degree from an accredited university or equivalent experience required.
- At least five years of relevant experience in similar work.
- Knowledge of the USRAP required and experience working at a national Resettlement Agency or local resettlement affiliate agency preferred.
- Familiarity with ServiceNow and Agile preferred.
- Excellent written and verbal communication skills required; ability to translate complex information into digestible information.
- Strong analytical, problem-solving, and communication skills.
- Ability to multitask and prioritize efficiently.
- Must be a U.S. citizen and eligible to obtain and maintain a Secret level security clearance.
- Travel, to include travel to insecure operating environments, may be required.
Benefits:
- Competitive salary range: $110,000 - $117,000 per year.
- Opportunities for professional growth and development.
- Diverse and inclusive work environment.
- Comprehensive benefits package.
About HIAS Inc:
HIAS Inc is a leading organization that provides vital services to refugees and asylum seekers around the world. We are committed to a fair and respectful hiring process and prioritize communication and transparency with all candidates.
-
Refugee Resettlement Operations Coordinator
2 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the RoleWe are seeking a highly skilled Allocation Support Specialist to join our team at HIAS Inc.The successful candidate will work closely with the Resettlement Agencies and the Department of State to ensure the smooth processing of refugees allocated to domestic resettlement agencies.This role is an excellent opportunity for individuals who are...
-
Virtual Resettlement Coordinator
2 weeks ago
Silver Spring, Maryland, United States HIAS Inc Full timeJob OverviewHias Inc seeks a skilled professional to coordinate and implement monitoring activities for the Virtual Reception and Placement (VR&P) program. This temporary position will start as soon as possible and last until September 30, 2025, with the possibility of extension.The selected candidate will work closely with the Program Manager, Virtual...
-
Refugee Resettlement Coordinator
5 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeCompany OverviewHIAS Inc is a humanitarian organization dedicated to providing vital services to refugees and asylum seekers worldwide. With a rich history of protecting and supporting vulnerable populations, HIAS has evolved to address the complex challenges faced by those fleeing persecution and violence.About the RoleWe are seeking an experienced Refugee...
-
Silver Spring, Maryland, United States HIAS Inc Full timeAbout Our TeamWe are a dedicated team working towards a common goal – to help refugees rebuild their lives. As a Program Associate, Resettlement, you will be part of our Resettlement and Integration Department, which focuses on supporting refugee resettlement in the United States.This is a temporary position that starts ASAP and ends September 30, 2025,...
-
Silver Spring, Maryland, United States HIAS Inc Full time**About the Role**We are seeking a global resettlement advisor to join our team in the refugee processing center. As a key member of the allocations team, you will work closely with overseas resettlement support centers and the department of state to ensure the smooth processing of refugees allocated to domestic resettlement agencies.**Key...
-
Refugee Resettlement Technical Consultant
3 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeKey ResponsibilitiesThis role offers an exciting opportunity to work with a diverse team dedicated to refugee resettlement and advocacy. As a Refugee Resettlement Technical Consultant, you will be responsible for developing SOPs for resettlement agencies, leading trainings and presentations, and ensuring that SPS tickets are resolved in a timely manner. You...
-
Program Associate, Resettlement Specialist
5 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeJob OverviewWe are seeking an experienced Program Associate, Resettlement to join our team at HIAS Inc. The successful candidate will assist and support staff with administrative functions across programs, with a focus on the Reception & Placement (R&P) program.This is a temporary position that starts ASAP and ends September 30, 2025, with possible...
-
Silver Spring, Maryland, United States HIAS Inc Full time**Job Overview**Hias inc. is looking for a refugee processing coordinator who can help us manage the operations of our department. As a key member of our team, you will be responsible for coordinating with overseas resettlement support centers and the department of state to ensure the smooth processing of refugees.**Responsibilities**Coordinate with the...
-
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Social Integration team as a Program Coordinator. In this role, you will provide administrative and programmatic support to the team, including data collection, analysis, and reporting.As a Program Coordinator, you will work closely with the Program Manager to ensure...
-
Silver Spring, Maryland, United States HIAS Inc Full timeAre you passionate about making a difference in the lives of refugees and asylum seekers? Do you have excellent analytical, problem-solving, and communication skills?We are seeking a highly skilled US Refugee Admissions Program Assurance Coordinator to join our team and contribute to our mission.Responsibilities:Collaborate with the Refugee Operations Team...
-
Data and Operations Coordinator
5 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the OpportunityWe are seeking a highly skilled and detail-oriented individual to join our team as a Social Integration Support Associate. In this role, you will provide administrative and programmatic support to the Social Integration team, including data collection, analysis, and reporting.You will work closely with the Program Manager to ensure the...
-
Silver Spring, Maryland, United States HIAS Inc Full timeJob Title: USRAP Operations Advisor, Assurances SpecialistAbout the Role:We are seeking a highly skilled and experienced USRAP Operations Advisor, Assurances Specialist to join our team at HIAS Inc. This role will support the Assurances team within the Department of State's Bureau of Population, Refugees and Migration (PRM) Refugee Processing Center (RPC)....
-
Silver Spring, Maryland, United States HIAS Inc Full timeAbout HIAS IncHIAS Inc is a leading organization dedicated to supporting refugees and asylum seekers around the world. We are committed to providing vital services and advocating for their fundamental rights.Job OverviewThis role offers a unique opportunity to work with a talented team and make a meaningful impact in the lives of refugees. As a USRAP...
-
Global Refugee Operations Specialist
4 weeks ago
Silver Spring, Maryland, United States HIAS Inc Full timeJob OverviewHIAS Inc is seeking a highly skilled Global Refugee Operations Specialist to join our team. As a key member of our operations department, you will play a vital role in managing and coordinating with Department of State-funded System Solution Champions (SSCs) based at each Resettlement Support Center (RSC).ResponsibilitiesYou will work closely...
-
Silver Spring, Maryland, United States HIAS Inc Full timeJob DescriptionAs a USRAP Business Advocate, SPS Team Member at HIAS Inc, you will be responsible for serving as a liaison between the Refugee Processing Center (RPC) and resettlement agencies. This role requires excellent communication and interpersonal skills, with ability to interact with customers, team members, and senior management. You will also need...
-
Refugee Processing Center Scrum Team Member
2 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the JobAs a key member of our RPC Scrum Team, you will play a crucial role in supporting the collection and reporting of requirements-related metrics. Your analytical and problem-solving skills will enable you to identify areas for process improvement and implement changes that enhance refugee processing efficiency.You will collaborate with multiple...
-
Refugee Processing Advocate Role
2 weeks ago
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the RoleHIAS Inc is seeking a highly skilled Refugee Processing Advocate to join our Scrum Team. This role will play a crucial part in facilitating collaboration between resettlement agencies and the Department of State's Refugee Processing Center (RPC).Key ResponsibilitiesProvide subject matter expertise on refugee processing requirements, case...
-
Administrative Support Coordinator
3 days ago
Silver Spring, Maryland, United States State Farm Agency - Silver Spring, MD Full timeAre you a highly motivated and organized individual seeking a rewarding role in an administrative capacity? The State Farm Agency in Silver Spring, MD is currently hiring a Bilingual Receptionist & Vietnamese Interpreter to join their team.About the RoleThis is a full-time position that requires fluency in both English and Vietnamese languages. As a...
-
Social Integration Program Assistant
5 days ago
Silver Spring, Maryland, United States HIAS Inc Full timeSocial Integration Program Assistant\We are seeking a detail-oriented and organized individual to fill the position of Social Integration Program Assistant. In this role, you will provide critical support to our Social Integration team, ensuring the success of our refugee resettlement and support programs. The ideal candidate will have experience in data...
-
Silver Spring, Maryland, United States HIAS Inc Full timeAbout the RoleHIAS Inc. is seeking a highly skilled USRAP Business Advocate to join our Refugee Processing Center (RPC) Scrum Team. This exciting opportunity involves working closely with HIAS and the RPC to foster strong collaboration between resettlement agencies and the Department of State's RPC.The successful candidate will work with START developers,...