Refugee Admissions Program Advocate, SPS Team Member

4 days ago


Silver Spring, Maryland, United States HIAS Inc Full time
Job Description
As a USRAP Business Advocate, SPS Team Member at HIAS Inc, you will be responsible for serving as a liaison between the Refugee Processing Center (RPC) and resettlement agencies. This role requires excellent communication and interpersonal skills, with ability to interact with customers, team members, and senior management. You will also need to have strong analytical, problem-solving, and communication skills, with ability to multitask and prioritize efficiently.

Responsibilities
- Participate in regular meetings with resettlement agency pre-arrival and processing staff to ensure effective communication
- Respond to technical, operational, and business questions/issues from various USRAP partners via email and the RPC's IT Service Management tool
- Collaborate with specific teams within the RPC to resolve SPS tickets in a timely manner
- Develop SOPs for resettlement agencies as needed and lead trainings, presentations, workshops, and webinars to improve workflows

Requirements
- Bachelor's degree in computer science, information systems, or business, or equivalent combination of education and experience
- At least four years of experience in an IT helpdesk or customer service role
- Strong analytical, problem-solving, and communication skills, with ability to multitask and prioritize efficiently
- Must be a U.S. citizen and eligible to obtain and maintain a Secret level security clearance

Benefits
The estimated salary for this position is $114,500 per year, based on the job requirements and industry standards. Additionally, HIAS Inc offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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