Refugee Processing Advocate Role

4 weeks ago


Silver Spring, Maryland, United States HIAS Inc Full time

About the Role

HIAS Inc is seeking a highly skilled Refugee Processing Advocate to join our Scrum Team. This role will play a crucial part in facilitating collaboration between resettlement agencies and the Department of State's Refugee Processing Center (RPC).

Key Responsibilities

  • Provide subject matter expertise on refugee processing requirements, case management, and documentation for START system development and enhancement.
  • Discuss user needs and issues with multiple stakeholders, providing recommendations for product backlogs and issue resolution.
  • Contribute to the improvement of refugee processing efficiency by analyzing existing systems and business processes.
  • SUPPORT THE COLLECTION AND REPORTING OF REQUIREMENTS-RELATED METRICS.
  • Stay up-to-date with relevant RPC technology advancements.
  • Perform other duties as assigned.

Requirements and Qualifications

  • Bachelor's degree from an accredited university or equivalent experience required.
  • A minimum of 5 years of relevant experience in similar work.
  • Knowledge of the USRAP and experience working at a national Resettlement Agency or local affiliate are preferred.
  • Familiarity with ServiceNow and Agile methodologies is also beneficial.
  • Excellent written and verbal communication skills are essential, with the ability to break down complex information into digestible content.
  • Strong analytical, problem-solving, and communication skills are required.
  • Multitasking and prioritization abilities are necessary.
  • Must be a U.S. citizen and eligible for a Secret-level security clearance.
  • Travel may be required, including to insecure operating environments.

Company Overview

HIAS Inc is a humanitarian organization dedicated to protecting and supporting refugees and asylum seekers worldwide. With a rich history dating back over a century, we strive to uphold Jewish values while promoting inclusivity and diversity. Our mission is to provide vital services and advocate for the rights of displaced individuals, helping them rebuild their lives.

Vision

We envision a world where refugees find welcome, safety, and opportunity.

Salary Range

$110,000.00 - $117,000 per annum, based on experience and qualifications.

Location

TBD, considering remote work options.



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