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Multilingual Customer Support Specialist

2 months ago

Frisco, Texas, United States Cinemark Full time
Join Our Dynamic Team
As a member of the Cinemark family, you will uncover exciting opportunities that come with real potential for advancement and numerous benefits.

With over 500 theatres and nearly 6,000 screens, we are a truly global organization comprised of 20,000 passionate movie enthusiasts dedicated to creating unforgettable experiences.


Position Overview:


Working alongside the Theater Technology team, this role is essential in delivering top-notch assistance through phone, email, and tracking systems for our users' technical inquiries and service needs.

The ideal candidate will possess a strong history of analytical and problem-solving abilities.

Key responsibilities include accurately documenting issues and information for the escalation of more complex challenges to senior support staff.

This individual must also stay informed about relevant products to provide precise solutions and will represent the Theater Technology team to our clients and partners.

Eligible for a Sign-On Bonus of $500 upon hiring. A Day in the Life of a Multilingual Customer Support Specialist:
Provide multilingual support to 15 countries, available 20 hours a day, 7 days a week, all year round.
Collaborate closely with parts vendors to assess, diagnose, and replace components as necessary.
Resolve issues by clarifying problems; researching and exploring solutions; implementing fixes; and escalating unresolved matters.
Maintain composure in a fast-paced environment; the goal of resolving issues to help someone enjoy the magic of cinema makes it all worthwhile.
Proactively follow up on all outstanding issues.

Qualifications:
Trilingual (English/Latin American Spanish/Brazilian Portuguese) is mandatory.
Familiarity with Latin American markets is advantageous.
A positive, resilient, and self-motivated attitude – eager to discover solutions.
Strong critical thinking and analytical skills.
Excellent verbal and written communication abilities.
Proficient in Microsoft Office Suite and Five9 Virtual Call Center Suite.
Experience in theater operations is a plus.
At least 1 year of experience in a call center setting.
Experience in supporting Microsoft PC environments, including desktop support.
Knowledge of CentOS Linux or comparable UNIX versions.
Willingness to work a flexible schedule, including evenings, holidays, and weekends.

DISCLAIMER:

This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the position.

While this is intended to be an accurate reflection of the current role, management reserves the right to modify the job or require that other or different tasks be performed as assigned.

Cinemark USA, Inc. is an Equal Opportunity Employer