Healthcare Services Coordinator

2 weeks ago

Golden, Colorado, United States OnPoint Medical Group Full time


OnPoint Medical Group is seeking a dedicated Healthcare Services Coordinator to become a vital part of our team at OnPoint Pediatrics. Join a collaborative group of healthcare professionals as we expand our network.

OnPoint Medical Group operates as a physician-led network of proficient Primary and Urgent care providers, dedicated to enhancing access to quality healthcare in a cost-effective manner.

Our "Circle of Care" is centered around one primary objective: to promote the health and wellness of our members and their families. We achieve this by offering a comprehensive array of medical services from a unified physician group within their communities. With interconnected doctors, nurses, specialists, laboratories, and medical records, patient care has never been more coordinated.

Position Overview:

The Healthcare Services Coordinator plays a crucial role in the front office of OnPoint Medical Group's clinics. This role involves welcoming patients, managing phone inquiries promptly, activating patient files, and guiding patients through a structured protocol to ensure a seamless visit with our healthcare providers. Exceptional customer service is essential, as this position often represents the first point of contact for patients with OnPoint Medical Group.

Key Responsibilities:

The following duties are illustrative of the essential functions of the role and do not encompass all peripheral tasks that may be required. We reserve the right to modify or change the essential and additional functions of the job at any time.

  1. Greet incoming patients in person or via phone in a courteous and professional manner.
  2. Conduct pre-visit preparations, including contacting patients for updated insurance information, verifying insurance, and updating patient records.
  3. Register new patients and confirm the accuracy of information for existing patients.
  4. Collect co-pays and payments as necessary.
  5. Manage inbound calls to schedule patient appointments and serve as a liaison to clinical staff for patient inquiries.
  6. Perform administrative tasks to ensure a smooth patient visit, timely billing processing, and an organized front office environment.
  7. Make outbound calls to patients for appointment scheduling.
  8. Strive to meet or exceed established service standards.
  9. Maintain confidentiality and adhere to HIPAA regulations.
  10. Exhibit punctuality and regular attendance as a fundamental responsibility at OnPoint Medical Group.
  11. Follow instructions and respond to management guidance.
  12. Collaborate effectively in a team while completing assigned tasks independently.

Success Attributes:

  • Ability to complete individual tasks while contributing to the overall success of the clinic.
  • Strong interpersonal skills with the ability to demonstrate empathy appropriately.
  • Active listening skills with the capacity to respond effectively.

Qualifications:

To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.

Minimum Education/Experience:

  • High School Diploma or equivalent.
  • Proficient computer skills are required.

Preferred Education/Experience:

  • Some college education with a focus on medical, business, or accounting.
  • Experience in customer service.
  • Current CPR certification.
  • 1-2 years of experience in a business office or clinical setting.
  • Bilingual abilities.
  • Familiarity with EMR systems, preferably Athenahealth practice management.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Job Elements and Working Conditions:

  • While performing the duties of this role, the employee is regularly required to stand, use hands to manipulate objects, reach with hands and arms, and communicate verbally.
  • Occasionally required to walk, sit, stoop, kneel, crouch, or crawl.
  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

The above statements outline the general nature and level of work performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Benefits Offered:

Health insurance options for you and your dependents.

Dental and Vision coverage for you and your qualified dependents.

Company-paid life insurance.

Voluntary options for short-term and long-term disability coverage.

AFLAC plans available.

Eligibility for 401(k) after 6 months of employment with a 4% match that vests immediately.

Accrued Paid Time Off (PTO).

Salary: $19 - $23 per hour.

The displayed estimate represents the typical salary range for candidates hired. Factors influencing your actual salary may include specific skills, years of experience, and comparisons to other employees in this role.

OnPoint Medical Group is an Equal Employment Opportunity Employer.

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Compensation Details: $19 - $23 per hour.

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