Reception Coordinator

2 weeks ago


Golden, Colorado, United States Hire With Ease Full time
Job Overview

Company Background:

Hire With Ease is a leading provider of vehicle protection services, dedicated to ensuring customer satisfaction through quality service and expert craftsmanship. Our commitment to excellence makes us a trusted choice for vehicle owners seeking to enhance and protect their investments.

Position Summary:

As a Front Desk Coordinator, you will be the first point of contact for our clients, embodying our values of professionalism and customer care. Your role is vital in establishing a welcoming atmosphere and building trust with our clientele. You will be responsible for managing client interactions, providing information about our services, and ensuring a seamless experience from the moment they arrive.

Key Responsibilities:

  • Greet clients warmly and assist them upon arrival
  • Handle vehicle drop-offs and effectively promote our service packages
  • Engage with clients to understand their needs and preferences
  • Maintain a tidy and inviting reception area
  • Provide clients with accurate service estimates and timelines
  • Communicate service details clearly to the technical team
  • Utilize our customer relationship management system efficiently
  • Follow up with clients to explore additional service opportunities
  • Build lasting relationships to enhance client loyalty

Qualifications:

  • At least 2 years of experience in customer service
  • Proficient in English, both spoken and written
  • Valid driver's license with a clean driving record
  • Familiarity with basic computer applications, including Word and Excel
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • Excellent interpersonal skills for client and team interactions
  • Willingness to adapt to changing business needs with a positive outlook

Compensation and Benefits:

  • Standard work hours from Monday to Friday
  • Hourly pay range of $20 to $22, based on experience, plus commission on sales
  • Paid time off to support work-life balance

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