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Patient Care Coordinator

2 months ago

Golden, Colorado, United States UnitedHealth Group Full time
Position Overview:
As a vital member of our team, you will engage with patients and healthcare providers, ensuring seamless communication and support. This role is designed for individuals who thrive in a dynamic environment and are committed to enhancing patient experiences.

Key Responsibilities:
  • Handle a substantial volume of incoming calls daily, addressing inquiries from patients, healthcare professionals, and pharmacies.
  • Coordinate appointments and wellness visits for various primary care practices.
  • Process medication refill requests and manage referrals while adhering to established protocols.
  • Utilize multiple Electronic Health Record systems effectively.
  • Ensure compliance with privacy regulations and maintain patient confidentiality.
  • Register new patients and accurately input demographic and insurance details.
  • Participate in regular team meetings and ongoing training sessions.

Work Environment:
This full-time position requires flexibility in scheduling, with shifts available during standard business hours. Training will be conducted onsite to ensure comprehensive understanding of our systems and processes.

Qualifications:
  • High School Diploma or equivalent.
  • Minimum age of 18 years.
  • At least one year of experience in a customer service role, utilizing phones and computers as primary tools.
  • Proficiency in navigating computer applications and a willingness to learn new systems.
  • Typing skills averaging 40 words per minute.
  • Ability to troubleshoot basic IT issues independently.
  • Commitment to completing training onsite.

Preferred Skills:
  • Prior experience in a healthcare setting.
  • Familiarity with medical terminology.

Telecommuting Requirements:
  • Must reside within a specified distance from the office location.
  • Secure handling of sensitive documents is essential.
  • A dedicated workspace that ensures privacy is required.
  • Access to a reliable high-speed internet connection is necessary.

Compensation and Benefits:
We offer a competitive hourly wage along with a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. Our commitment to diversity and inclusion fosters a supportive workplace for all employees.