Guest Services Representative

2 weeks ago

Denver, Colorado, United States The Brown Palace Hotel and Spa Full time

About Us:
At The Brown Palace Hotel and Spa, Autograph Collection, we have been a hallmark of exceptional hospitality since 1892. Our hotel features 243 unique guest rooms and suites, alongside six distinctive dining options, a boutique spa, and nearly 20,000 square feet of versatile meeting space. This makes us an ideal destination for both leisure travelers and business executives alike.

As a member of our team, you will enjoy a variety of benefits, including discounted public transportation passes, complimentary meals during shifts, and exclusive discounts on hotel services and accommodations for friends and family. We are committed to fostering a diverse and inclusive workplace, and we encourage all qualified candidates to apply, even if they do not meet every requirement listed in the job description.

We also welcome U.S. military veterans to apply for this position.

Position Overview:
As a Guest Services Representative, you will play a vital role in ensuring a positive experience for our guests during their arrival and departure.

Key Responsibilities:

  • Welcome guests with a warm and genuine greeting, using a friendly tone and clear communication.
  • Facilitate the check-in process by accurately entering and retrieving information from our computer system, confirming guest details and room rates.
  • Process payments, including credit card authorizations and cash transactions, while maintaining an organized cash drawer.
  • Answer phone calls promptly and professionally, taking messages and relaying information to guests as needed.
  • Assist guests during check-out, ensuring satisfaction and addressing any concerns that may arise.
  • Handle guest complaints with care, conducting thorough investigations to find effective solutions.
  • Maintain composure and focus during busy periods and emergency situations, utilizing sound judgment.
  • Adhere to attendance policies and be available for regular shifts.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or equivalent is required; a college degree is preferred.
  • Previous experience in the hospitality industry is advantageous.
  • Strong mathematical skills for handling transactions accurately.
  • Ability to interact effectively with a diverse range of customers, demonstrating patience and diplomacy.
  • Physical ability to stand and move throughout the front office area while performing essential functions.
  • Proficient in using a computer system for data entry and retrieval.
  • Adept at recognizing and responding to emergency situations.
  • Strong interpersonal skills to build effective relationships with colleagues and guests.
  • Excellent verbal and written communication skills, with the ability to adapt to various audiences.

Benefits:
We are dedicated to providing a comprehensive benefits package that supports your physical, mental, and financial well-being. Our offerings include:

  • Competitive medical, dental, and vision insurance plans.
  • Paid time off for vacation, sick leave, and holidays.
  • Pet insurance options.
  • Life insurance and disability coverage.
  • A 401(k) savings plan with employer matching.
  • Access to DailyPay, allowing you to manage your earnings flexibly.

At The Brown Palace Hotel and Spa, we are proud to be an equal opportunity employer, welcoming applicants from all backgrounds and experiences.

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