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Guest Services Representative

2 months ago

Denver, Colorado, United States Aspen Skiing Company Full time

Company Overview


As a proud member of Aspen Hospitality, Limelight Hotels serve as your ideal starting point for exploring captivating destinations.

Our modern hotels are strategically located in vibrant outdoor and urban settings, ensuring each property is uniquely tied to its environment, providing guests with distinct experiences.

We curate the guest journey with intention, offering a sophisticated yet welcoming atmosphere that allows visitors to feel relaxed and cared for.

Across all locations, we prioritize sustainability, exceptional service, and the availability of an Adventure Concierge to enhance every stay.

Our pet-friendly hotels are situated in prime locations, including Aspen, Snowmass, Ketchum, and Downtown Denver, with new locations planned for the future.



Position Overview

Role Summary
The Guest Services Representative is responsible for greeting and registering guests, processing payments, and addressing guest inquiries. This role also involves collaboration with housekeeping, maintenance, and guest services to meet guest needs.

Key Responsibilities

  • Greet guests upon arrival and allocate rooms accordingly.
  • Provide detailed information regarding hotel services, room availability, rates, and amenities.
  • Address guest complaints promptly and professionally.
  • Manage room assignments for incoming guests, handle same-day bookings, and assist with guest room orientation.
  • Coordinate with housekeeping to ensure rooms are prepared to meet guest expectations.
  • Process guest check-outs and handle payment transactions.
  • Work in tandem with guest services to facilitate efficient luggage handling during check-in and check-out.
  • Follow established procedures for baggage tagging and storage.
  • Deliver messages and packages to guest rooms or designated areas promptly.
  • Maintain cleanliness and organization in the lobby and luggage storage areas.
  • Create personalized amenities for special occasions.
  • Manage reservations, modifications, and cancellations.
  • Recommend local dining and activity options to guests.
  • Handle cash transactions, reconcile daily reports, and prepare deposits.
  • Communicate effectively with guests and colleagues in a courteous and professional manner.
  • Perform additional duties as assigned.

Qualifications

  • Minimum age of 18 years.
  • High School Diploma or equivalent preferred.
  • At least one year of experience in customer service or hospitality preferred.

Work Environment
This role requires the ability to stand, kneel, and bend for extended periods.

Employees may work in varying conditions, including outdoor environments, and may need to navigate uneven surfaces. Lifting, pushing, or pulling up to 50 lbs may be required, either independently or with assistance.



Employee Benefits
This position is classified as full-time and is eligible for a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance.
  • Flexible Spending Accounts.
  • Life Insurance.
  • Paid Time Off.
  • 401(k) Retirement Plan.
  • Employee Ski Pass and dependent ski passes.
  • Additional company perks.


The responsibilities outlined here represent the essential functions of the role.
By accepting a position with Aspen Hospitality, you confirm your ability to perform these essential functions with or without reasonable accommodation.

This job description serves to provide a general overview of the position and is not intended to be an exhaustive list of all duties and responsibilities.


Aspen Hospitality is an equal opportunity employer.