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Guest Services Representative

2 months ago

Denver, Colorado, United States Staybridge Suites Denver Che Full time

Job Overview:

As a Guest Services Representative, you will play a crucial role in providing a warm welcome and exceptional service to our guests throughout their stay. Your primary duties will include checking in and out guests, managing reservations, and offering concierge services. You will ensure that every guest receives attentive and courteous service while maximizing room occupancy and revenue.

Key Qualifications:

  • High School diploma or equivalent is required; coursework in hospitality or related fields is a plus.
  • Previous experience in the hospitality industry is preferred.
  • A positive and enthusiastic demeanor with a strong commitment to delivering excellent customer service.
  • Ability to manage multiple tasks, pay attention to detail, and resolve issues effectively.
  • Strong communication skills to convey information clearly.
  • Quick decision-making skills to evaluate options and act accordingly.
  • Ability to perform well under pressure in a fast-paced environment.
  • Proficient in problem-solving, including anticipating and addressing potential issues.
  • Strong listening skills to understand and clarify guest and co-worker concerns.
  • Basic financial literacy and arithmetic skills.
  • Ability to read, comprehend, and write simple instructions and correspondence.
  • Logical thinking to analyze problems and interpret information.
  • Familiarity with Microsoft Office Suite.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Understanding of hotel services and amenities.
  • Ability to contribute to a positive work environment.

Core Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain professional appearance and adhere to uniform standards.
  • Ensure consistent attendance in line with company policies and scheduling needs.
  • Comply with all company policies and regulations to promote safe and efficient operations.
  • Greet and assist all guests at the Front Desk, maintaining a welcoming atmosphere.
  • Operate the telephone switchboard effectively and meet performance standards.
  • Handle guest inquiries and requests for information, mail, and messages with courtesy.
  • Provide information about hotel services, facilities, and local attractions.
  • Collaborate with colleagues and other departments to ensure smooth operations.
  • Stay informed about rates, packages, and promotions, as well as in-house events.
  • Gather necessary information for reservations and follow established procedures.
  • Familiarize yourself with company policies and hospitality terminology.
  • Assist in emergency procedures as required.
  • Facilitate check-in and check-out processes efficiently and courteously.
  • Utilize the Front Desk computer system proficiently.
  • Manage the logging and delivery of packages and messages for guests.
  • Communicate effectively with team members using proper radio etiquette.
  • Deliver items requested by guests or team members as needed.
  • Maintain knowledge of property amenities and local attractions.
  • Perform additional duties as assigned, including supporting colleagues in other areas and ensuring cleanliness and safety throughout the hotel.

Company Overview:

Join a leading organization in hotel management with a diverse portfolio of over 1,550 properties across various locations. Our team is dedicated to providing exceptional service and achieving outstanding results, fostering a culture of excellence and inspiration.

Benefits:

Full-time employees are eligible for a competitive benefits package, including:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision coverage.
  • Short-Term and Long-Term Disability Income.
  • Life Insurance and AD&D coverage.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.