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Medical Office Coordinator

2 months ago

Norfolk Virginia, United States Eastern Virginia Medical School Full time

Job Summary:

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Eastern Virginia Medical School. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:

  • Front Desk Operations: Greet patients, check-in patients, and register them for appointments.
  • Scheduling: Schedule new and established patient appointments, and manage the patient schedule.
  • Insurance and Billing: Collect co-pays and payments, and complete cash journals daily.
  • Authorization and Referrals: Obtain authorizations and referrals from referring physician's offices.
  • Communication: Communicate with patients regarding self-pay agreements, and answer telephone calls in accordance with Medical Group Standards.
  • Electronic Health Records (EHR): Complete EHR tasks in accordance with Medical Group Standards.
  • Patient Portal: Invite patients to patient portal (Follow My Health) and update status in the EHR.
  • Problem Resolution: Re-invite and assist patients with FMH issues/questions, and monitor and resolve FMH patient registration issues through FMH Dashboard.
  • Insurance Eligibility: Check insurance eligibility using Availity and Medicaid online resources.
  • Task Management: Send tasks for all preauthorization needed.

Requirements:

  • Experience: One (1) year office/clerical experience and experience performing related functions in a medical practice is preferred.
  • Qualifications: Professional, customer service-oriented individual is required. Basic knowledge of medical terminology preferred.