Service Technician Specialist

2 weeks ago


San Antonio, Texas, United States Crown Equipment Full time
Position:
Service Technician Specialist

Location:
San Antonio, TX, US

Company Overview:

Crown Equipment Corporation stands as a leading manufacturer in the lift truck industry, providing exceptional local support on a global scale. With over 15 manufacturing facilities and more than 500 retail locations across 80 countries, we pride ourselves on our extensive network.

Our dedicated sales and service teams ensure that customers receive top-notch support for a diverse range of material handling equipment, fleet management solutions, and warehouse products. At Crown, we recognize that our workforce is the cornerstone of our success, fostering a culture of innovation and commitment.

We are dedicated to supporting our employees' professional aspirations, believing that investing in our team is crucial for our collective future. Our long-standing history includes over 1,000 employees achieving a remarkable 25-year milestone with us.

Role Overview:
We are looking for skilled technicians with a background in automotive, diesel, aircraft, or forklift maintenance to join our team.


Key Responsibilities:
  • Coordinate daily with Service Customer Care, Dispatch, and Field Service Management to establish work schedules.
  • Guide, inspire, and assess the performance of Field Service Technicians, ensuring high standards during customer interactions.
  • Conduct inspections of repairs and scheduled maintenance, prioritizing safety practices.
  • Engage with customers to address concerns and relay information to branch management, maintaining strong customer relationships.
  • Travel to client sites to troubleshoot, diagnose, and repair lift trucks.
  • Provide operator training or facilitate training sessions at customer locations.
  • Manage inventory by picking up parts and replenishing van supplies, while also performing minor repairs on service vehicles.
  • Complete necessary documentation accurately.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience as a Field Service Technician.
  • Strong mechanical and electrical skills, with knowledge of electrical/electronic systems, hydraulics, and internal combustion engines.
  • Ability to interpret electrical and hydraulic schematics.
  • Excellent communication, interpersonal, organizational, and motivational skills.
  • Valid driver's license with a clean driving record, capable of safely operating lift trucks.
  • Technical degree, welding experience, and familiarity with various testing equipment are preferred.

Work Authorization:

Crown will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship for work authorization.


Compensation and Benefits:

Crown provides a competitive salary and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plans, Flexible Benefits, 401K Retirement Savings, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.


Additional Benefits for Service Technicians:
  • Award-Winning Service Training
  • Company Vehicle for Field Service Technicians
  • Tool Insurance
  • No Flat Rate Pay Structure
  • 40 Hours Per Week with Overtime Opportunities
  • Uniforms Provided
  • Specialty Tools Available
  • Primarily First Shift Work
  • Opportunities for Career Advancement

Crown Equipment Corporation is an Equal Opportunity/Affirmative Action Employer, welcoming applications from minorities, females, protected veterans, and individuals with disabilities.



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