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Customer Service Specialist

2 months ago

San Antonio, Texas, United States Kahlig Auto Group Full time

Customer Service Specialist at North Park Subaru

Are you passionate about delivering exceptional customer experiences? If you thrive in a dynamic environment where your interpersonal skills can shine, then consider joining our team at Kahlig Auto Group. We are seeking a dedicated Customer Service Specialist who excels in the art of communication and customer relations.

Key Responsibilities:

  • Welcoming Customers: Greet clients in the service department with warmth and professionalism.
  • Active Listening: Understand customer needs and effectively communicate repair requirements to technicians.
  • Service Recommendations: Suggest additional services with integrity and without pressure.
  • Cost Estimates: Provide clear and accurate estimates for maintenance and repair services.
  • Policy Adherence: Follow dealership protocols regarding vehicle care and operations.
  • Customer Updates: Keep clients informed about the status of their vehicle repairs.
  • Warranty Management: Sell and oversee extended warranty options.
  • Quality Assurance: Inspect completed repairs to ensure they meet our high standards.
  • Customer Notifications: Inform customers when their vehicles are ready for collection.
  • Repair Explanations: Discuss repairs and associated costs with customers in detail.
  • Issue Resolution: Address minor customer concerns and complaints promptly.
  • Communication: Keep the Service Manager updated on any issues or potential concerns.
  • Customer Satisfaction: Maintain high Customer Satisfaction Index (CSI) scores as per dealership standards.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, life and disability insurance, a 401(k) plan, paid vacation, sick leave, holiday pay, and a wellness program. We are proud to be an Equal Opportunity Employer.

About Us:

Kahlig Auto Group is a leading automotive retailer with a commitment to providing outstanding customer satisfaction across our network of dealerships in South Texas. Our team is dedicated to creating a positive and supportive work environment that encourages professional growth and development.