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Service Technician Specialist

2 months ago


San Antonio, Texas, United States Burroughs Full time
Service Technician Specialist

Location: Field Service

Overview:
Are you fascinated by the challenge of diagnosing electronic systems? Do you have a keen interest in the repair and upkeep of electro-mechanical devices? If you are committed to providing outstanding customer support and possess relevant experience in service, maintenance, or installation, we would like to connect with you.

We are on the lookout for dedicated Service Technicians to assist in servicing and supporting our clients' cash automation technology systems.

About Burroughs:
With over 135 years of expertise, Burroughs stands as a leader in service and integration within the payment and transaction automation sector, catering to both financial and retail clients. Our nationwide field service team is complemented by remote management services, technical assistance, help desk support, program management, and hardware solutions, including ATMs, teller cash automation, servers, smart safes, kiosks, and self-service technologies across the U.S. and Puerto Rico.

Why Work with Us:
- Comprehensive training, necessary tools, and a company vehicle provided
- Competitive salary with premium pay structures, Floating Holidays, and Paid Time Off
- Extensive benefits package including robust Medical, Dental, and Vision coverage effective from day one
- 401k savings plans

Role Responsibilities:
- Install, maintain, and service multi-vendor equipment at client sites based on assigned service requests and within established service level agreements (SLAs).
- Address and resolve performance issues with products.
- Ensure customer satisfaction through effective communication and follow-up with clients and Burroughs team members.
- Maintain tools and parts inventory securely and accurately.

Essential Qualifications:
- Technical interest or aptitude in repairing electronic and electro-mechanical components in complex machinery.
- A positive demeanor and a strong commitment to customer service.
- High standards of personal integrity and business ethics.
- Ability to work independently as well as collaboratively within a team.
- Self-motivated with strong organizational skills.
- Proficient oral and written communication abilities.
- High School Diploma or GED required (an Associate's Degree is advantageous).
- Must be at least 21 years old and possess a valid U.S. driver's license.
- Capability to lift and/or transport equipment weighing up to 75 pounds.
- Previous experience with multi-vendor ATMs and cash automation systems is beneficial.