Product Support Specialist

1 week ago


West Palm Beach, Florida, United States Marvin Full time
About the Role

We are seeking a highly skilled Product Support Representative to join our team at Marvin. As a key member of our customer support team, you will be responsible for providing technical information and support to our internal and external customers.

Key Responsibilities
  • Provide technical information and support to customers, including responding to inquiries and resolving issues.
  • Collaborate with cross-functional teams, including product development, sales, and marketing, to ensure seamless customer support.
  • Develop and maintain knowledge of Marvin's products and services, including features, benefits, and technical specifications.
  • Assist with the development of customer-facing materials, such as product guides and technical documentation.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
Requirements
  • Bachelor's degree in a related field, such as engineering, business, or communications.
  • 2-4 years of experience in a customer-facing role, preferably in a technical or product support capacity.
  • Excellent communication and problem-solving skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong knowledge of drafting concepts and the construction industry, with experience using AutoCAD and MS Office applications.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
What We Offer
  • A competitive salary range of $25 to $28 per hour, based on experience.
  • A comprehensive benefits package, including health insurance, paid holidays, and paid parental leave.
  • A 401(k) retirement savings match and other employee benefits.
  • Opportunities for professional growth and development, including ongoing training and education.


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