Product Support Specialist

1 week ago


West Palm Beach, Florida, United States Marvin Full time
Job Overview

Are you a creative problem solver who enjoys translating technical information into a language others can easily understand? Do you have experience in the window and door industry? If so, we have the perfect opportunity for you at Marvin.

The Product Support Representative provides technical information for our internal and external customers, taking a variety of questions primarily from Dealers, Distributors and internal staff but can also include Architects, Engineers, Contractors and Homeowners. Provide structural and special calculations along with special request support for the Marvin product lines. This role also works with many other departments such as Inside Sales, Architectural, Signature Products, R&D, Engineering and/or Purchasing.

Key Responsibilities
  • Provide responses to our customers' requests for technical information, limitations, and the capabilities of our window and door product.
  • Cross-functional teamwork with product options and production abilities.
  • Assist with the support and development of our channel partners and trade professionals.
  • Support departmental goal initiatives to achieve critical measurements.
Requirements
  • Excellent communication, documentation, creative problem solving and innovative thinking abilities.
  • Ability to self-direct; motivated; ability to self-manage priorities and deadlines; organized; strong attention to detail.
  • Approachable, collaborative, and professional demeanor.
Preferred Qualifications
  • Related college degree or 2-4 years industry-related experience.
  • Understanding of drafting concepts and knowledge of the construction industry.
  • Strong PC skills utilizing AutoCAD and MS Office applications.
  • Ability to quickly learn technical information surrounding Marvin products, systems, and processes.
About Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more. A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy + healthy.
  • Better Living Day (a paid day off to go have some fun).
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success.
  • Giving at Marvin - join coordinated volunteer opportunities.
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship.


  • West Palm Beach, Florida, United States Marvin Full time

    Job OverviewWe are seeking a skilled Product Support Specialist to join our team at Marvin. As a key member of our customer support team, you will be responsible for providing technical information and support to our internal and external customers.Key ResponsibilitiesProvide technical information and support to customers, including Dealers, Distributors,...


  • West Palm Beach, Florida, United States Marvin Full time

    Job OverviewAre you a creative problem solver who enjoys translating technical information into a language others can easily understand? Do you have experience in the window and door industry? If so, we have the perfect opportunity for you at Marvin.The Product Support Representative provides technical information for our internal and external customers,...


  • West Palm Beach, Florida, United States Marvin Full time

    About the RoleWe are seeking a highly skilled Product Support Representative to join our team at Marvin. As a key member of our customer support team, you will be responsible for providing technical information and support to our internal and external customers.Key ResponsibilitiesProvide technical information and support to customers, including responding...


  • West Palm Beach, Florida, United States Marvin Full time

    About the RoleWe are seeking a highly skilled Product Support Representative to join our team at Marvin. As a key member of our customer support team, you will be responsible for providing technical information and support to our internal and external customers.Key ResponsibilitiesProvide technical information and support to customers via phone, email, and...


  • West Palm Beach, Florida, United States Family Dollar Full time

    Join Our Team as a Client Support SpecialistAt Family Dollar, we pride ourselves on delivering outstanding customer experiences. As a Client Support Specialist, your primary responsibilities will include:Providing Excellent Customer Service: Engage with customers warmly and assist them in selecting products that meet their needs.Transaction Management:...


  • West Palm Beach, Florida, United States Southern Glazer's Wine & Spirits Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Product Display Specialist to join our team at Southern Glazer's Wine & Spirits. As a Product Display Specialist, you will be responsible for executing merchandising activities, constructing displays, and stocking products in retail accounts as requested by sales teams or retail customers.Key...


  • West Palm Beach, Florida, United States Boston Scientific Full time

    Position Overview:The Clinical Solutions Specialist II will be responsible for advocating and providing support for the Watchman product line. This role involves engaging with both existing and prospective clients within a designated territory.Key Responsibilities:1. Deliver comprehensive clinical education to healthcare professionals regarding the Watchman...


  • West Palm Beach, Florida, United States LOMBARDO Full time

    Company Overview LOMBARDO is a comprehensive Advertising, Branding & Consulting agency located in West Palm Beach, FL. We focus on high-end consumer brands across the health and beauty, food and beverage, and technology industries. Our team is dedicated to creative excellence and achieving measurable results. The leadership team combines extensive agency...


  • West Palm Beach, Florida, United States HotelPlanner Full time

    Job OverviewWe are looking for a dedicated Client Support Specialist to provide exceptional assistance to our customers. In this role, you will be tasked with delivering comprehensive product and service information while effectively addressing technical challenges.Key Responsibilities:Manage customer inquiries and resolve complaints efficiently.Offer...


  • West Palm Beach, Florida, United States Alliant Insurance Services Full time

    Company Overview: Alliant Insurance Services is a distinguished member of the Alliant family, dedicated to enhancing the capabilities of our insurance professionals. We strive to empower our agents by providing them with the tools and resources necessary to maximize their productivity, boost their earnings, and elevate their market presence. Our commitment...


  • West Palm Beach, Florida, United States Boston Scientific Full time

    Position Overview:The Clinical Specialist for AF Solutions will be responsible for promoting and supporting the Watchman product line through comprehensive education for both existing and prospective clients within a designated region.Key Responsibilities:1. Deliver clinical education to healthcare professionals to enhance their understanding of the Watchman...


  • West Palm Beach, Florida, United States Access Insurance Underwriter, LLC Full time

    Job OverviewAccess Insurance Underwriter, LLC is a rapidly expanding insurance provider in the United States, seeking a dedicated and skilled Client Support Specialist to enhance our team. In this role, you will assist clients by delivering product and service insights while addressing technical challenges.Key Responsibilities:Manage customer inquiries and...


  • West Palm Beach, Florida, United States Palm Beach Countertops Full time

    Job OverviewWe are seeking a motivated and personable individual to fill the role of Administrative Support Specialist. This position involves training to assist our team in various operational and organizational tasks related to our countertop production business.Key ResponsibilitiesManage incoming phone inquiries, providing information about our services...


  • West Palm Beach, Florida, United States Florida One Insurance Full time

    Job OverviewAre you a multilingual professional with a dedication to delivering exceptional client support? Envision yourself stepping into a lively workplace each day, prepared to assist clients in both English and Spanish. As a vital member of Florida One Insurance, you will be the welcoming representative, guiding clients through their insurance questions...


  • West Palm Beach, Florida, United States Sanctuary FL West Palm Beach (Okeechobee) Full time

    Position OverviewSanctuary Medicinals is seeking a dedicated Cannabis Patient Support Specialist to enhance our patient experience. The ideal candidate will be attentive, reliable, and proactive in their approach.Key Responsibilities:Warmly greet and engage with patients, creating a welcoming atmosphere.Utilize product knowledge to recommend suitable...


  • West Palm Beach, Florida, United States CANiK Full time

    Job SummaryAs an Executive Support Specialist at CANiK, you will play a vital role in supporting the Senior Management team by providing exceptional administrative support and executing various duties with precision and discretion.Key ResponsibilitiesCalendar Management: Manage the Senior Management team's calendars, ensuring seamless scheduling and...


  • West Palm Beach, Florida, United States CenterWell Full time

    Job SummaryCenterWell is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing clinical support to our healthcare providers and patients.Key ResponsibilitiesPerform pre-visit planning and manage the provider's schedule to ensure efficient workflow.Obtain and record...


  • West Palm Beach, Florida, United States CenterWell Full time

    Job SummaryCenterWell is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing clinical support to our healthcare providers and patients.Key ResponsibilitiesPerform pre-visit planning and manage the provider's schedule to ensure efficient workflow.Obtain and record...


  • West Palm Beach, Florida, United States PBK Full time

    PBK is a distinguished architectural and engineering design firm with a legacy of excellence. With over four decades of experience, we pride ourselves on attracting outstanding professionals to enhance our team and drive our success.At PBK, we differentiate ourselves by employing top-notch programmers, planners, architects, engineers, and consultants who are...


  • West Palm Beach, Florida, United States Primrose School of Royal Palm Beach Full time

    Job OverviewPOSITION SUMMARY:Under general supervision, the individual will manage a multi-line telephone system, provide routine information to the public, welcome visitors, and perform various clerical tasks as required.ROLE CONTRIBUTION:The Administrative Support Specialist plays a crucial role in delivering reliable support to the organization.Key...