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Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Representative to join our team at Marvin. As a key member of our customer support team, you will be responsible for providing technical information and support to our internal and external customers.
Key Responsibilities- Provide technical information and support to customers via phone, email, and in-person interactions.
- Collaborate with cross-functional teams, including sales, engineering, and product development, to ensure seamless customer support.
- Develop and maintain knowledge of Marvin's products, systems, and processes to provide accurate and timely support.
- Identify and resolve customer issues in a timely and professional manner.
- Bachelor's degree in a related field or equivalent experience.
- Excellent communication, documentation, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Strong knowledge of drafting concepts and the construction industry.
- Proficiency in AutoCAD and MS Office applications.
- A competitive salary range of $25 to $28 per hour, based on experience.
- A comprehensive benefits package, including health insurance, paid holidays, and paid parental leave.
- A 401(k) retirement savings match and profit-sharing program.
- A unique wellbeing account to spend on whatever makes you happy and healthy.
- A Brighter Days Fund to support you and your colleagues in times of need.
Marvin is a family-owned and led window and door company committed to creating better ways of living. We are one of America's Top 20 Large Employers of 2024, according to Forbes Magazine. Our company culture values collaboration, innovation, and a commitment to excellence.
