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Client Support Specialist

2 months ago


West Palm Beach, Florida, United States HotelPlanner Full time
Job Overview

We are looking for a dedicated Client Support Specialist to provide exceptional assistance to our customers. In this role, you will be tasked with delivering comprehensive product and service information while effectively addressing technical challenges.

Key Responsibilities:
  • Manage customer inquiries and resolve complaints efficiently.
  • Offer detailed information regarding our products and services.
  • Diagnose and address product-related issues and concerns.
  • Maintain accurate documentation and updates of customer interactions.
  • Continuously develop and enhance a knowledge base of our evolving offerings.
  • Utilize problem-solving skills to assist clients.
  • Process refunds as necessary.
  • Engage with customers through social media posts and reviews.
Required Qualifications:
  • Prior experience in customer service, sales, or a related field.
  • Strong ability to establish rapport with clients.
  • Proficient in prioritizing tasks and managing multiple responsibilities.
  • Exhibit a positive and professional attitude.
  • Exceptional written and verbal communication skills.
Company Overview

HotelPlanner is a rapidly expanding global enterprise specializing in the online booking of hotel accommodations and alternative lodging options. We are committed to fostering a professional yet welcoming atmosphere that encourages career growth and development for our employees. Our team members receive the necessary support and technology to thrive in their roles. We seek outstanding individuals at all levels of the organization and empower each employee to excel in their work. Our culture emphasizes teamwork and a commitment to excellence, enhancing the experience for our clients as they book their stays.

HotelPlanner is an Equal Employment Opportunity employer. All employment decisions are made based on merit, competence, and qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other category protected by federal, state, or local law. We encourage interested candidates to submit their resumes for consideration for this dynamic role within our company.