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Product Support Specialist

2 months ago

West Palm Beach, Florida, United States Marvin Full time
Job Overview

Are you a creative problem solver who enjoys translating technical information into a language others can easily understand? Do you have experience in the window and door industry? If so, we have the perfect opportunity for you at Marvin.

The Product Support Representative provides technical information for our internal and external customers, taking a variety of questions primarily from Dealers, Distributors and internal staff but can also include Architects, Engineers, Contractors and Homeowners. Provide structural and special calculations along with special request support for the Marvin product lines. This role also works with many other departments such as Inside Sales, Architectural, Signature Products, R&D, Engineering and/or Purchasing.

Key Responsibilities
  • Provide responses to our customers requests for technical information, limitations, and the capabilities of our window and door product.
  • Cross-functional teamwork with product options and production abilities.
  • Assist with the support and development of our channel partners and trade professionals.
  • Support departmental goal initiatives to achieve critical measurements.
Requirements
  • Excellent communication, documentation, creative problem solving and innovative thinking abilities.
  • Ability to self-direct; motivated; ability to self-manage priorities and deadlines; organized; strong attention to detail.
  • Approachable, collaborative, and professional demeanor.
Preferred Qualifications
  • Related college degree or 2-4 years industry related experience.
  • Understanding of drafting concepts and knowledge of the construction industry.
  • Strong PC skills utilizing AutoCAD and MS Office applications.
  • Ability to quickly learn technical information surrounding Marvin products, systems, and processes.
About Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy + healthy
  • Better Living Day (a paid day off to go have some fun)
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
  • Giving at Marvin - join coordinated volunteer opportunities
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship