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Client Support Specialist

2 months ago


West Palm Beach, Florida, United States Alliant Insurance Services Full time

Company Overview: Alliant Insurance Services is a distinguished member of the Alliant family, dedicated to enhancing the capabilities of our insurance professionals. We strive to empower our agents by providing them with the tools and resources necessary to maximize their productivity, boost their earnings, and elevate their market presence. Our commitment to exceptional service and comprehensive support is designed to help agents thrive in the competitive insurance landscape.

Position Summary: We are seeking a Client Support Specialist to join our team. This role is pivotal in delivering a range of support services aimed at promoting our ACA/Marketplace product offerings through various communication channels.

  • Employment Type: Full-time, eligible for benefits
  • Work Environment: Onsite
  • Compensation: Competitive hourly rate
  • Training: Comprehensive training program provided

Key Responsibilities:

  • Promote the company's product offerings and provide assistance to clients.
  • Handle consumer inquiries via inbound calls and online requests.
  • Utilize prepared scripts to educate and inform potential customers.
  • Address individual customer care situations with tailored solutions.
  • Regularly communicate with clients regarding product details, pricing updates, and key benefits.
  • Ensure compliance with reporting rules and program requirements.
  • Document all consumer interactions with detailed notes.
  • Collaborate with team members to uphold the values and mission of Alliant Insurance Services.
  • Assist with special projects and assignments as directed by management.

Qualifications:

  • High School Diploma or equivalent required.
  • Active Life and Health Insurance Agent License preferred.
  • Minimum of one year of experience in insurance, sales, financial services, marketing, or customer service.

Benefits:

  • Health, dental, and vision insurance options.
  • 401(k) plan with company matching.
  • Paid time off and parental leave.
  • Tuition reimbursement programs.
  • Supportive and professional work environment that encourages innovation.

Job Types: Full-time, Permanent

Compensation: Hourly rate

We are committed to providing a comprehensive benefits package to meet the needs of our employees, ensuring a rewarding and fulfilling work experience.