Customer Accounts Business Coach

6 days ago


Fort Lauderdale, Florida, United States Aaron's Full time

We are Aaron's, a leading sales and lease-to-own retail company that offers quality brand names and exceptional customer service. Our team-oriented, high-energy work environment encourages growth, recognition, and competitive pay and benefits. This is more than a job - it's a career with purpose.

As a Customer Accounts Business Coach, you will serve as a coach to our customers, driving payment collections and lease agreement renewals by understanding the benefits of our lease agreements and ensuring customer satisfaction. You will build relationships with our customers over the phone and in-person to help them achieve ownership.

Skills and Qualifications
  • Connect and relate well to people, demonstrating empathy and effective communication skills.
  • Multitask, organize, negotiate, and persuade others to achieve goals.
  • Demonstrate a strong passion for making a real difference in the lives of others and building lasting connections.
The Work
  • Maintain customers' accounts, updating their information and documenting payment appointments.
  • Engage with customers who have not renewed their lease agreements through home visits and phone calls.
  • Sell customers on the benefits of timely lease renewal payments.
  • Assist the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
  • Perform various tasks as directed by management, including merchandise returns and guest deliveries.

Aaron's Total Rewards

  • Competitive hourly rate: $13.75-$14.50 per hour.
  • Paid time off, including vacation days, sick days, and holidays.
  • Employee assistance program.
  • Employee purchase program with exclusive discounts.
  • Tuition reimbursement.
  • 401(k) plan with contribution matching.

About Aaron's

Aaron's is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We celebrate our differences and strive to make a positive impact in the lives of our customers and team members alike. If you share our passion for making a difference, join us today



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