Order Processing Coordinator

2 weeks ago


California, United States First Legal Full time

Position Overview:

The Client Order Management Specialist reflects the core values and vision of our organization: Family, Integrity, Resourcefulness, Self-Sufficiency, and Trustworthiness.

Key Responsibilities:

  • Support clients with their orders, ensuring accuracy and entering details into specialized software systems while delivering exceptional customer service.
  • Handle incoming and outgoing communications for client orders via calls and emails.
  • Strive to meet or surpass the expectations set forth by the Order Entry Department, as determined by the Operations Manager.
  • Maintain a high level of proficiency in utilizing Microsoft Office Suite and other proprietary software.
  • Foster and sustain positive working relationships with various departments, staff, and colleagues to exceed client expectations.
  • Uphold a high standard of confidentiality regarding all internal and external matters.

Qualifications:

  • A High School Diploma or equivalent is preferred, along with a minimum of 2 years of professional experience in a dynamic legal services environment or a comparable combination of education and experience.
  • Exceptional attention to detail and the ability to follow up effectively with both internal and external clients.
  • Intermediate proficiency in Microsoft Suite applications, including Word, PowerPoint, Excel, and Outlook.
  • Strong verbal and written communication skills, with the confidence and presence to represent the organization effectively.
  • Ability to engage in effective two-way communication with clients and team members.
  • A commitment to excellence and a proactive approach to responsibilities, continuously seeking improvements in processes.
  • Capability to utilize conflict resolution skills and internal escalation protocols to address client issues and concerns.
  • A strong advocate for outstanding customer service, even in challenging situations.

Work Schedule:

  • Full-Time - Monday to Friday, standard business hours.
  • Comprehensive Medical, Dental, and Vision benefits.

About First Legal:

We value diversity as a key component of our success and do not discriminate based on race, color, religion, age, or any other legally protected characteristic.

First Legal is a pioneering firm providing comprehensive solutions from File Thru TrialTM. With a network of over 17 offices nationwide, we have supported thousands of law firms and corporations for over 30 years across our six divisions: Court & Process, Depositions, Discovery, Records, Digital, and Investigations. Our success is driven by a culture of innovation and trust, a commitment to quality service, and extensive industry expertise. Our mission is to be the most reliable and trusted partner for our clients, addressing every aspect of the litigation workflow and delivering efficient solutions for their needs.



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