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Sales Order Administrator
2 months ago
Position Overview:
The Client Order Management Specialist reflects the core values and vision of our organization: Family, Integrity, Resourcefulness, Self-Sufficiency, and Trustworthiness.
Key Responsibilities:
- Assist clients with their orders, ensuring accurate information is entered into client-specific software systems while delivering exceptional customer service.
- Handle incoming and outgoing communications regarding client orders via calls and emails.
- Meet or surpass the expectations set by the Order Processing Department, as determined by the Operations Manager.
- Maintain a high level of proficiency in Microsoft Office Suite and other proprietary software applications.
- Foster and sustain excellent working relationships with other departments, staff, and colleagues to exceed customer expectations.
- Uphold a high degree of confidentiality concerning all internal and external matters.
Qualifications:
- A High School Diploma or equivalent is preferred, along with a minimum of 2 years of professional experience in a fast-paced legal services environment or a similar combination of education and experience.
- Exceptional attention to detail and the ability to follow up with both internal and external clients.
- Intermediate proficiency in Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook.
- Strong verbal and written communication skills, with the presence and confidence to effectively represent the organization.
- Demonstrated ability to communicate effectively with internal and external clients and team members.
- A commitment to excellence and a proactive approach to responsibilities, focusing on continuous improvement.
- Ability to utilize conflict resolution skills and internal escalation protocols to address client issues and concerns.
- A strong advocate for outstanding customer service, even in challenging situations.
Work Schedule:
- Full-Time - Monday to Friday, standard business hours.
- Comprehensive benefits including Medical, Dental, and Vision.
About First Legal:
We value diversity as a key component of our success and do not discriminate based on race, color, religion, age, or any other legally protected status.
First Legal is a pioneering firm providing comprehensive File Thru TrialTM solutions. With over 17 locations nationwide, we have been serving thousands of law firms and corporations for over 30 years across six divisions: Court & Process, Depositions, Discovery, Records, Digital, and Investigations. Our success is driven by a culture of innovation and trust, a commitment to quality service, and extensive industry knowledge. Our mission is to be the most reliable and trusted partner for our clients, supporting every aspect of the litigation workflow and collaborating nationally to deliver the most efficient litigation solutions for our clients' benefit.
