Technical Support Specialist

4 weeks ago


Freeport, Texas, United States Marchon Partners Full time

Job Summary:

Marchon Partners is seeking a skilled Technical Support Specialist to join our Technical Support team onsite on Long Island. This is an on-site position, and applicants must be fully vaccinated.

The primary focus is technical support on Apple products such as iPad and MacBook.

Key Responsibilities:

  • Provide direct on-site problem resolution for both on and off warranty desktop systems.
  • Install desktop hardware and software.
  • Perform desktop imaging and configuration.
  • Workstation and desktop software management for all non-terminal clients.
  • Help to insure maximum system and network availability.
  • Using the proper software, monitor systems and servers for worm/virus/spyware attacks.
  • Windows and/or Apple domain administration.
  • Active Directory administration is preferred.
  • Create, administer and maintain the users' computing environments.
  • Troubleshoot and support end-users with logon, printing, file saving, network access, and application problems.
  • Assist with deployment and installation of all hardware and software related to client environments.
  • Test and install software applications for users.
  • Troubleshoot and support the server systems and application software.
  • Maintain system data backup and restoration procedures.
  • Configure and troubleshoot hardware components including servers and network equipment.
  • Install, upgrade and update server applications.
  • Assist with the installation of new initiatives.
  • Assist in the troubleshooting of telecommunications and network equipment problems.
  • Monitor system network security and uptime.
  • Provide Wide-Area Network (WAN) support and troubleshooting with the Network Operations Center.
  • Install and troubleshoot local and network printers, scanners and multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drives.
  • Troubleshoot and repair workstation hardware, monitors, projectors, printers etc.
  • Basic workstation OS integrity troubleshooting and re-image if necessary.
  • Troubleshoot Email and application problems.
  • Clean an infected machine of worm/virus/spyware.
  • Manage and monitor remote Finance Manager Backup and Disaster Recovery.
  • Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing.
  • Provide support, maintenance, monitoring and/or management of a newly developed system as well as applications or systems that were developed and implemented in the past.
  • Navigates and/or maintains various systems and databases for miscellaneous job-related duties as assigned and assists in the preparation and ongoing maintenance of all supporting documentation.

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