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1 month ago
NYC Health + Hospitals/Metropolitan is a leading healthcare provider in East Harlem, northern Manhattan, and neighboring communities. Our mission is to deliver high-quality care services, without exception, by taking a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Summary:The Director of Risk Management oversees the daily operations of the risk management department by performing administrative and operational duties that focus on high-quality results. This includes assessing and identifying current and potential risks affecting patient safety and fiscal operation, ensuring delivery of patient-centered, cost-effective quality services across the continuum of care, optimal utilization of resources, and compliance with applicable local, state, federal rules, regulations, and security standards.
Key Responsibilities:- Leads the day-to-day operation of the department and risk management prevention and control program, following guidelines and regulatory requirements and monitors overall effectiveness of the program and departmental activities.
- Partners with senior leadership and other key stakeholders to define the strategic direction and operational plan for advancing risk management programs, ensuring alignment with the System's mission, values, and business goals.
- Develops and implements quality assurance programs and related services, and establishes program and service goals and priorities.
- Conducts ongoing review of existing policies and standard operating procedures to identify gaps or discrepancies and implement revisions, as necessary, and reviews and evaluates patient and public safety policies, procedures, and standards.
- Oversees various committees, assessing and predicting changes in risk, conducts research and studies to identify and analyze trends in risk, and may participate in special risk studies.
- Compiles, reviews, and interprets risk data, and presents key findings to various committees and other stakeholders and creates strategies and recommendations for interventions and appropriate control measures.
- Serves as a principal advisor and key resource to senior leadership and other parties, and as liaison between appropriate agencies, on all matters pertaining to patient and public safety, risk assessment, and other factors relating to security excellence.
- Investigates accidents and incidents involving safety matters and promptly reports to the appropriate local, state, and federal public health and regulatory agencies. Analyzes and documents accidents and incidents, utilizing appropriate tools and other applicable methods of analysis, to identify contributing factors and other safety concerns.
- Partners with senior leadership to develop and maintain alert monitoring and reporting procedures and to create strategies and action plans to address potential risks, reduce the likelihood of these risks, and lessen the impact of risks if/when they occur.
- Prepares and/or actively participates in the development of the fiscal year expense, revenue, and operating budgets. Ensures operations run within budgetary guidelines, reviews budget requests for risk management services, and monitors all risk management-related expenses and purchases.
- Collaborates with appropriate parties to identify organizational needs, monitors staff and resource utilization, and makes adjustments required to ensure that initiatives and staff are supported with appropriate resources.
- Assists in the development of training programs and provides orientation, training, and guidance to staff. Routinely assesses staff learning needs, identifying gaps, and evaluates the quality and effectiveness of the programs. Implements necessary changes in trainings and development to maximize productivity, effectiveness, and efficiency of staff.
- Provides education and information on patient and public safety protocols and prevention techniques to clinical and non-clinical staff, community members, patients, and caregivers.
- Ensures ongoing compliance and maintenance of the NYC Health+ Hospitals policies and procedures with national standards and other applicable external regulatory requirements, guidelines, and accreditation authorities, as well as safety and quality management standards. Maintains an Environment of Care under accreditation standards by ensuring ongoing maintenance of all required departmental regulatory accreditations.
- Participates in internal/external quality assurance/performance improvement (QA/PI) activities, programs, and training, as required.
- Master's degree from an accredited college or university in Risk Management, Health Administration, Business Administration, or in a related healthcare specialization, and three (3) years of experience in risk management, control, and prevention, leading and implementing quality and risk management programs, managing and analyzing risk data, and performing other functions related to risk management in a hospital or a healthcare setting, one (1) year of which must have been in a responsible administrative, managerial, or supervisory capacity; or
- Bachelor's degree from an accredited college or university in fields, as described above, and four (4) years of risk management experience, as described above, two (2) years of which must have been in a responsible administrative, managerial, or supervisory capacity; or
- Bachelor's degree in the disciplines as described above; and two (2) years of clinical, patient care, or equivalent experience in a hospital or healthcare setting, plus two (2) years of related experience, as listed above, one (1) year of which must have been in a responsible administrative, managerial, or supervisory capacity; or
- A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse Practitioner, or other similar clinical designation, may be substituted for one (1) year of experience, however, all incumbents must have at least a bachelor's degree and one (1) year of responsible administrative, managerial, or supervisory experience, as described above.
- Comprehensive Health Benefits for employees hired to work 20+ hours per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
