Customer Experience Specialist

4 weeks ago


Richmond, Virginia, United States CarMax Full time

pDeliveranexceptionalcustomerexperienceasaCustomerExperienceSpecialistatCarMax.Youwillbethevitallinkbetweenacustomer'sat-homeandin-storeexperience,providingasimpleandseamlessprocess.Yourresponsibilitieswillincludeconnectingwithinboundcustomers,guidingthemthroughthecarbuyingjourney,andensuringaseamlesstransitionfromonlinetoin-storepurchasing./ppbKeyResponsibilities:/b/pulliConnectwithinboundcustomerstounderstandtheirneedsandpreferences/liliGuidecustomersthroughthecarbuyingprocess,fromonlinesalestoin-storepurchasing/liliEnsureaseamlesstransitionfromonlinetoin-storepurchasing/liliMentorothersasyourskillsetexpands/liliAchievesalestargetswhileprovidinganiconiccustomerexperience/li/ulpbRequirements:/b/pulliSalesandcustomerserviceexperience,preferablyinretail/liliAbilitytothriveinafast-pacedsalesenvironment/liliGoodlisteningskillsandastrongcustomerfocus/liliHighlevelofself-motivationtoachieveperformancegoals/liliStrongwrittenandverbalcommunicationskills/liliAbilitytolearnandmasternewtechnologies/li/ulpbAboutCarMax:/b/ppCarMaxisaleaderintheautoindustry,knownfordeliveringhonest,transparent,andhigh-integrityexperiencestocustomers.AsaCustomerExperienceSpecialist,youwillbepartofateamthatisdedicatedtohelpingeveryassociategrowtheircareerandachievetheirbest.Weareanequalopportunityemployerandwelcomecandidatesfromdiversebackgrounds./p



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