Customer Service Representative
4 weeks ago
Job Summary:
Carrier Enterprise is seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Provide sales and warranty support to customers through various channels, including phone, email, and chat.
- Research and resolve customer complaints in a timely and professional manner.
- Maintain knowledge of new and existing products and inventory by participating in training and reviewing internal resources.
- Process orders, forms, and applications, and recommend product accessories as needed.
- Document customer interactions and transactions using digital tools.
Requirements:
- High school diploma or equivalent with 2+ years of customer service or sales experience.
- Experience in a customer service and sales environment.
- Strong customer service skills, including problem-solving and multi-tasking.
- Proficiency in MS Office applications and digital applications such as CRM and contact center software.
About Us:
Carrier Enterprise is a national distributor of residential and light commercial HVAC products, parts, and supplies. We operate primarily in the business-to-business environment, offering customers a wide range of HVAC/R product lines, competitive pricing, and best-in-class customer service.
Why Join Us:
At Carrier Enterprise, we value our employees and offer a positive work environment, competitive benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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