Customer Service Representative
2 weeks ago
Job Location: 3206 LANVALE AVENUE - RICHMOND, VA
Position Type: Full Time
Education Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
DescriptionWe're seeking a talented Customer Service Representative to join our team at Woodfin Your Home Team. As a key member of our customer experience team, you will play a vital role in delivering exceptional customer experiences, driving inside sales initiatives, and enhancing the overall customer experience.
As a Customer Service Representative, you will be responsible for:
- Fostering a customer-centric mindset by prioritizing customer satisfaction and continuously seeking ways to enhance their experience.
- Assisting customers with inquiries, resolving concerns related to budget plans, payment discrepancies, and service agreements.
- Promoting cross-selling services to provide customers with comprehensive solutions.
- Developing problem-solving skills to address complex customer issues promptly.
- Efficiently scheduling service calls, tune-ups, propane, and oil deliveries.
We're looking for a candidate with excellent verbal and written communication skills, a deep understanding of our products and services, and a positive, friendly, team-oriented attitude. If you're passionate about delivering exceptional customer experiences and have a strong customer service background, we encourage you to apply.
What We OfferAt Woodfin Your Home Team, we offer a wide range of employee benefits, including:
- A welcoming, family-oriented work environment that supports work/life balance.
- 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
- Medical insurance with three plan choices, including Health Savings Account options.
- Dental insurance with two plan choices.
- Vision insurance coverage.
- Flexible spending account.
- Tuition reimbursement.
- Access to apprenticeship training programs.
- Scholarship opportunities for you and your family.
- Paths for cross-training and career advancement.
- Paid vacation and PTO that accrues from day one.
- Employee Assistance Program for support when needed.
We're committed to cultivating an environment of mutual respect and inclusion. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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