Customer Experience Representative

4 weeks ago


Richmond Heights, Virginia, United States CarMax, Inc. Full time
Customer Experience Consultant Role

At CarMax, Inc., we're committed to delivering an iconic customer experience. As a Customer Experience Consultant, you'll be the vital link between a customer's at-home and in-store experience, providing a seamless process. You'll respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You'll offer support during every step of their car buying journey.

Key Responsibilities
  • Connect with inbound customers online and over the phone to understand their needs and preferences.
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
  • Guide customers through the sales process, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
  • Mentor others as your skillset expands.
  • Achieve sales targets while providing an iconic customer experience.
  • Acquire the Automotive Sales Persons License in specific states, which may require testing and travel.

What You'll Need
  • Sales and customer service experience, preferably in retail.
  • Ability to thrive in a fast-paced sales environment.
  • Good listening skills and a strong customer focus.
  • High level of self-motivation to achieve performance goals.
  • Strong written and verbal communication skills.
  • Ability to learn and master new technologies, with strong computer skills.
  • Open availability for shifts, including nights, weekends, and holidays.
  • Must be open to shifting schedules two times per year according to business needs.
  • Hybrid role with a requirement for working on site one day per week.
  • Must meet minimum technology requirements.
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

About CarMax
CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates work together to deliver iconic customer experiences. We're recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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