Security Customer Success Specialist

17 hours ago


Richmond, Virginia, United States Trillium Staffing Full time
Security Customer Success Specialist

We are seeking a highly skilled Security Customer Success Specialist to join our team. As a key member of our Security Product Team, you will act as a bridge between our security solutions and our customers, ensuring they derive maximum value from our products.

Your primary responsibility will be to analyze customer feedback, monitor account health, and proactively engage with clients to enhance their experience and satisfaction with our security offerings.

Key Responsibilities:

  • Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
  • Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
  • Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
  • Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
  • Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
  • Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
  • Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
  • Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.

Pay rate is $53 per hour.

Requirements:

  • Experience in customer success, account management, or a related role in the technology or cybersecurity industry.
Required 5 Years

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