Customer Experience Specialist
8 hours ago
At Knitwell Group, we're dedicated to empowering women through fashion. Our brand, Lane Bryant, has been a leader in plus-size fashion for over 120 years. We're passionate about creating a welcoming community where customers and associates feel valued and respected.
About the Role
As a Customer Specialist, you'll play a vital role in delivering exceptional shopping experiences. You'll build authentic connections with customers, helping them discover products that make them feel confident and beautiful. You'll work closely with the store team to create an inclusive store environment where customers feel welcome and valued.
The Impact You Can Make
In this role, you'll have the opportunity to:
- Welcome customers and engage with them to understand their needs and support their shopping experiences.
- Share your knowledge of our products and services with customers to outfit and inspire them.
- Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
- Promote in-store events and company programs that support the brand.
- Contribute to the store's success by maintaining the highest brand and execution standards.
- Support an inclusive and welcoming store environment for customers and associates.
- Prior retail experience or customer-focused experience.
- Passion for styling and love of working with people.
- Flexible availability - including evenings, weekends, and holidays.
- Ability to read, write, and communicate in English.
- Proficient with technology, including an ability to operate store systems accurately.
- Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other Knitwell Group brands.
- Support for your individual development plus opportunity for growth within our family of brands.
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
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