Sales Associate

2 weeks ago

Richmond, Virginia, United States Anthropologie Full time

Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at Anthropologie. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating a personalized shopping experience for each and every customer.

Key Responsibilities:

  • Engage with customers in a genuine and personalized way, ensuring they feel welcome, heard, and valued.
  • Support a selling environment by connecting with multiple customers and sharing product suggestions.
  • Utilize technology to provide a frictionless customer experience, including transactions, size and color searches, and order placement for items not available in-store.

Teamwork and Communication

As a Customer Experience Specialist, you will be part of a collaborative team that values open communication and mutual support. Your responsibilities will include:

  • Building productive relationships with peers and seeking support when needed.
  • Participating in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire customers.
  • Contributing to a positive team morale by participating in store initiatives and highlighting peers and leaders through our internal journal.
  • Providing insights related to customer and employee experience and communicating feedback to Store Leadership.

Visual and Business Operations

You will also be responsible for:

  • Understanding your contribution to service and selling on every shift to impact the store's business.
  • Supporting the shipment process to gain awareness of new products and contributing to the completion of omni order fulfillment processes while maintaining stock levels.
  • Maintaining Anthropologie's visual and operational standards while keeping the focus on the customer and staying current on merchandising updates.

Requirements:

  • Anthropologie brand fan
  • Experience in customer service
  • Experience as a team player
  • Ability to work flexible hours, including nights, weekends, and holidays

Perks and Benefits:

URBN offers comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For additional information, visit www.urbn.com/work-with-us/benefits.

Pay Range: Starting from USD $13.85/Hr.

Anthropologie Wage Transparency: To view information related to various state-specific wage transparency laws, click here.

EEO Statement: URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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