Director of Sales Systems

2 days ago


Greensboro, North Carolina, United States ITG Brands Full time
Job Description

ITG Brands is seeking a highly skilled Director of Sales Systems to lead the company's enterprise sales CRM platform, TREx. As a key partner of the commercial leadership team and field sales leadership team, the successful candidate will drive the future evolution of all systems supporting the operation of sales towards industry best standards.

Key Responsibilities
  • Lead the overall administration of ITGB Sales CRM system (TREx) and future evolutions of the platform.
  • Translate commercial intent of Brand/Sales programs and drive seamless adjustments to adapt TREx platform to meet all field sales needs.
  • Plan TREx processes & changes in line with business requirements, Trade Promotions Management (TPM), pricing decisions around buydowns, discounts and merchandising payments.
  • Anticipate long-term requirements and seek enhancements to the CRM platforms beyond existing capabilities to address unforeseen business challenges.
  • Provide systems point of view in the strategic planning and Joint Business Planning (JBP) processes.
  • Maintain balance and system coherence between ITGB frontline (Sales Rep & Account Manager) environment and back-end processing functions.
  • Lead the team to address all field sales and account management issues to enable flawless delivery in ITGB sales objectives.
  • Lead the team to manage all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Lead and complete regular internal system audits and prepare for upgrades as required.
  • Work with cross-functional teams to deliver on the sales technology roadmap and establish suitable processes (ways of working) to support the business strategy.
  • Develop business case justifications and cost/benefit analyses for technology enhancements and new process implementation.
  • Work with IT to develop and implement all policies and procedures for ITGB frontline sales environment, including those for architecture, security, standards, and service provision.
  • Lead, coach and develop direct reports while exemplifying the ITG Brands Leadership Expectations.
Requirements
  • Bachelor's or Master's Degree in Computer Science, Information Systems, Marketing, or other related fields.
  • 10+ years of sales systems industry work experience.
  • Solid understanding of a CPG sales environment, the value chain, customer hierarchy, outlet/store universe segmentation, and all touchpoints between the frontline sales team and their key business partners.
  • Experience working with Salesforce CG Cloud platforms and technical project management expertise in system implementation and evolution.
  • Record of success in improving processes and adoption using Sales management platforms.
  • Demonstrated ability to assess the impact of new requirements on enterprise sales platform and all upstream and downstream applications, systems and processes.
  • Demonstrated flexibility and responsiveness as the candidate will engage multiple stakeholder groups in a highly matrixed cross-functional ITGB organization.
  • Ability to distill system/technical requirements to address established commercial strategies in support of Sales & Brand Marketing.
  • Willingness to travel into the field as needed (10-15% of time) to engage directly with field sales personnel and key customers to enable efficiency and speed of solutions delivery to the stakeholders.
What We Offer
  • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans.
  • Dollar for dollar 401k match up to 6% and 5% annual company contribution.
  • 15 Company-paid holidays.
  • Generous paid time off.
  • Employee recognition and discount programs.
  • Education assistance.
  • Employee referral bonus program.
  • Hybrid workplace - remote / in office.
  • Summer hours.
  • Casual dress policy Monday through Friday.


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