Current jobs related to Excursions Director - Greensboro, North Carolina - American Cruise Lines

As an Excursions Director with American Cruise Lines, you will be responsible for delivering exceptional shore excursion experiences to our guests. This role requires a high level of guest interaction, creativity, and attention to detail.

• Arrange and confirm shore excursions, explorations, and adventures, ensuring seamless execution and guest satisfaction.
• Develop and maintain in-depth knowledge of the cruising region, ports of call, and excursions offered, providing expert recommendations to guests.
• Accompany guests on daily excursions as a company representative and brand ambassador, fostering a positive and memorable experience.
• Coordinate logistics with vendors, coach companies, and ground operators to ensure timely and smooth service, with clear communication and confirmation in writing.
• Accommodate guest requests, including personalized arrangements such as kayaking, golf tee times, and private transportation.
• Socialize with guests at every opportunity, including mealtimes and cocktail hour, to build relationships and enhance the overall experience.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise, highlighting key information and exciting opportunities.
• Communicate excursion changes to guests confidently and effectively, ensuring minimal disruption to their experience.
• Oversee excursion inventory and invoicing system, ensuring accuracy and accountability.
• Manage launch boat operations with the Mate, ensuring safe and efficient transportation.
• Perform bartending duties as needed, working collaboratively with other management personnel.
• Coordinate weekly office inventory, maintaining a well-organized and efficient workspace.
• Collect and confirm receipt of arriving packages, working closely with the Hotel Manager.
• Purchase morning newspapers in port each day, providing guests with up-to-date information.
• Oversee and manage inventory and display port information collateral, coordinating with local CVBs to obtain and refresh materials.
• Prepare folders and materials for turnaround day, ensuring a smooth transition.
• Inform crew members of daily excursion offerings, promoting a sense of community and shared knowledge.
• Act as company representative at pre-cruise hotels on turnaround day, providing exceptional service and hospitality.
• Meet with Cruise Director, Guest Speakers, Guest Instructors, and Resident Entertainers to review scheduling and ensure a seamless experience.
• Promote on-board sales and brand loyalty program, encouraging guests to engage with our offerings.
• Communicate and report regularly to the Home Office on the status of the cruise, excursion counts, guest issues, and recovery, as well as evaluations of all shore excursions.
• Manage Guest Programs department administration tasks, ensuring efficient and effective operations.

• Bachelor's Degree in hospitality, tourism, or event management is preferred.
• Enthusiasm, confidence, and a can-do attitude are essential for success in this role.
• Strong public speaking skills are required to effectively communicate with guests and team members.
• Excellent time management and attention to detail are necessary to ensure seamless execution of shore excursions.
• Strong knowledge of U.S. Geography is preferred, but not required.
• Transportation Worker Identification Credential (TWIC) is required for this role.

• 7 days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship.
• 1 to 2 weeks shore leave vacation.
• Accommodations and meals are provided onboard.

• Benefits package including medical, dental, and matching 401(k).
• Complimentary travel accommodations.
• No living expenses aboard the ship (room and board are included).
• Training programs to support your growth and development.
• Continuous growth opportunities within the company.
• Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.