Incident Management Specialist
1 week ago
What We Offer: At TrueLink, we provide an engaging atmosphere that promotes teamwork and creativity, empowering our staff to continually investigate new technologies and methodologies to remain flexible and enhance their expertise. Collaborate with talented individuals, state-of-the-art technology, and innovative solutions.
Your Qualifications:
- 1-5 years of experience in Project Management; relevant education or certifications may be considered in lieu of experience.
- 3-7 years in a client-facing capacity akin to project management or customer service.
- Capability to manage multiple responsibilities in a fast-paced setting.
- Proficiency in Microsoft Office applications, particularly MS Excel.
- Strong written and verbal communication abilities.
- Exceptional interpersonal skills and compassionate client engagement.
- Meticulous attention to detail and strong analytical problem-solving skills.
- Results-driven, customer-oriented, and a collaborative team member.
- Proficiency in a language other than English is advantageous.
Your Impact:
- Independently oversee assigned cases.
- Establish and manage expectations for customers and clients.
- Resolve intricate issues for stakeholders.
- Clearly articulate services and support to clients.
- Deliver professional customer service and expert guidance to clients and victims of cyber incidents, breaches, and fraud.
- Engage in project planning, oversight, and reporting.
- Assess and analyze information to determine incident severity.
- Serve as a liaison for customers, clients, and internal specialists.
- Stay informed about data breach regulations.
Employee Benefits:
TrueLink provides a range of flexible benefits, including time off, parental leave, tuition reimbursement, adoption assistance, and more. We are dedicated to fostering diversity and ensuring equal employment opportunities.
Compensation Information:
The salary range for this role is $51,000 - $81,000. Actual compensation will reflect factors such as education, experience, job responsibilities, and market conditions.
TrueLink's Internal Job Title: Specialist I, Customer Support Operations
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