Customer Experience Coordinator

7 days ago


Jacksonville, Florida, United States Beaver Chevrolet Full time
Job Overview

Beaver Chevrolet is seeking a highly skilled and motivated Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Manage service orders and workflow to ensure timely and efficient service delivery.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with technicians to diagnose vehicle problems, order parts, and ensure timely completion of repairs.
  • Maintain accurate records of customer interactions, service history, and repair orders.
  • Develop and maintain strong relationships with customers, building trust and loyalty through effective communication and follow-up.
  • Stay up-to-date on manufacturer training and certifications to ensure expertise in vehicle repair and maintenance.
  • Participate in ongoing training and development to enhance skills and knowledge in areas such as customer service, sales, and technical skills.
Requirements
  • 2+ years of experience in a service advisor or related role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other team members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple service orders.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, with experience in using service management software and other technical tools.
  • Valid driver's license and clean driving record.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Collaborative and supportive work environment.
  • Professional development and training opportunities.
  • Recognition and rewards for outstanding performance.
Equal Opportunity Employer

Beaver Chevrolet is an equal opportunity employer and prohibits discrimination and harassment in all aspects of employment, including recruitment, hiring, training, promotion, and termination. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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