Customer Experience Associate

7 days ago


Jacksonville, Florida, United States Hertz Full time

Job Summary:

The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role is responsible for delivering a positive customer interaction experience, resolving issues promptly, and maintaining a high level of hospitality and professionalism.

Key Responsibilities:

  • Provide first contact resolution and handle customer issues at the counter
  • Serve as the primary Net Promoter Score (NPS) liaison for the management team
  • Analyze NPS results to determine cause and execute plans to improve guest satisfaction
  • Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
  • Ensure all corporate policies and procedures are administered and followed by all staff

Requirements:

  • 3+ years of demonstrated experience in customer service, with experience in operations and sales
  • Rental car experience a plus
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Excellent relationship building and leadership skills
  • Excellent problem-solving and decision-making skills

Benefits and Perks:

  • Competitive hourly rate: $14.00/hour
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Hertz:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

Equal Employment Opportunity Statement:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.



  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our library staff, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and supporting the overall mission of the City of...


  • Jacksonville, Florida, United States Hanania Auto Group Full time

    Job Summary:The Internet Sales Associate is responsible for delivering exceptional customer experiences and driving sales growth for Hanania Auto Group. This role requires a strong understanding of customer needs and preferences, as well as the ability to communicate effectively and build strong relationships.Key Responsibilities:Develop and implement...


  • Jacksonville, Florida, United States The Associate(s) Consortium LLC Full time

    Job OverviewWe are seeking two part-time professionals to join our insurance agency, offering 18-20 hours of work per week. Candidates must possess a 440 license and demonstrate a willingness to obtain a 20-44 license. Preference will be given to those with a 220 license.Key ResponsibilitiesMaintain the agency management system efficiently.Respond to...


  • Jacksonville, Florida, United States Domino's Franchise Full time

    Domino's Franchise Customer Service AssociateAt Domino's Franchise, we are on the lookout for enthusiastic Customer Service Associates who are dedicated to delivering outstanding service. We value individuals who are not only friendly but also possess a strong commitment to customer satisfaction.Key Benefits:Flexible scheduling optionsDaily cash tipsCareer...


  • Jacksonville, Florida, United States Fanatics Full time

    About the RoleFanatics is seeking a highly skilled and passionate Customer Experience Advocate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our fans receive the highest level of service.Key ResponsibilitiesCustomer Support: Provide timely and...


  • Jacksonville, Florida, United States Top Dollar Car Full time

    Job Opportunity at Top Dollar CarWe are seeking a highly motivated and customer-focused individual to join our sales team as a BDC Sales Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Engagement: Build strong relationships with...


  • Jacksonville, Florida, United States HomeTeam Pest Defense Full time

    About HomeTeam Pest DefenseWe are a leading provider of pest management services to homebuilders, with a strong reputation for delivering high-quality solutions to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you...


  • Jacksonville, Florida, United States Domino's Franchise Full time

    Domino's Franchise Customer Support AssociateAt Domino's Franchise, we are on the lookout for enthusiastic Customer Support Associates to enhance our customer service experience. We value individuals who are approachable, lively, and dedicated to delivering outstanding service.Key Benefits:Flexible scheduling optionsDaily cash tipsCareer growth...


  • Jacksonville, Florida, United States Beaver Chevrolet Full time

    Job OverviewBeaver Chevrolet is seeking a highly skilled and motivated Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage service orders and workflow to ensure timely and efficient service delivery.Provide exceptional customer...


  • Jacksonville, Florida, United States Murphco of FL Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Hotel Guest Service Representative at Murphco of FL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-In and...


  • Jacksonville, Florida, United States Bagels R Us Full time

    Job OverviewWe are looking for a dedicated Customer Service Associate to work in our lively bagel deli. This role involves managing customer transactions, providing assistance, and ensuring a seamless checkout experience.As a key member of our establishment, you will play a vital role in delivering outstanding service while navigating a fast-paced...


  • Jacksonville, Florida, United States Wendy's Full time

    Why Wendy'sOur Restaurant Operations Managers provide daily leadership to ensure the restaurant meets operational goals and mentoring to team members to deliver exceptional customer experiences.On our team, you'll be invested in as you develop your restaurant leadership skills. We have a comprehensive development program designed to provide you with the...


  • Jacksonville, Florida, United States Sam Maimone - State Farm Agent Full time

    Job OverviewAs a valued member of our team at Sam Maimone - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. This role offers a unique opportunity to work with a trusted brand, promoting premier insurance and financial service products to our clients.Key ResponsibilitiesCustomer...


  • Jacksonville, Florida, United States Bob Gibbs - State Farm Agent Full time

    Position OverviewWe are looking for enthusiastic insurance professionals to join the office of Bob Gibbs - State Farm Agent. This role is ideal for individuals who are eager to contribute to business growth through meaningful interactions and exceptional customer service. If you are a proactive self-starter who excels in a dynamic environment, this...


  • Jacksonville, Florida, United States Hope's Closet Thrift Full time

    **Position Overview** **Job Title:** Customer Experience Seasonal Associate **Department:** Hope's Closet Arlington **Reports to:** Customer Experience Manager **Status:** Non-exempt, 29 hours weekly **Supervisory Role:** N/A Objective To deliver outstanding customer service and assist in daily operations aimed at boosting sales while aligning...

  • Sales Associate

    4 days ago


    Jacksonville, Florida, United States Navy Exchange Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Navy Exchange. As a Sales Associate, you will be the face of our company, responsible for providing exceptional customer service and promoting our brand image.Key Responsibilities:Assist customers in finding the products they need and provide...


  • Jacksonville, Florida, United States Paradies Na Full time

    Position Title: Sales AssociateJob Category: Retail OperationsJob Overview:Join our dynamic team at Paradies Na, where we prioritize customer satisfaction and create a vibrant shopping atmosphere.Why Work With Us:Opportunities for career growth and development.Comprehensive medical benefits for full-time employees.A fun and engaging work environment.Employee...


  • Jacksonville, Florida, United States Millennium Physician Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Associate to join our Medical Office Team at Millennium Physician Group. As a key member of our team, you will be responsible for providing exceptional patient experience, ensuring timely check-in and check-out, and performing various clerical functions.Key ResponsibilitiesProvide...


  • Jacksonville, Florida, United States Hope's Closet Thrift Full time

    **Position Overview** **Job Title:** Customer Experience Seasonal Associate **Department:** Hope's Closet Arlington **Reports to:** Customer Experience Manager **Status:** Non-exempt, 29 hours weekly **Objective** To deliver outstanding customer service and assist in daily operations aimed at enhancing sales while maintaining the vision of Hope's...

  • Store Manager

    4 days ago


    Jacksonville, Florida, United States rue21 Full time

    Job SummaryThe Assistant Store Manager is a key member of the store leadership team, responsible for driving sales growth, improving customer satisfaction, and maintaining a high-performing store environment. As a results-driven professional, you will be accountable for achieving sales targets, managing store operations, and developing a high-performing...