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Customer Experience Representative

2 months ago

Jacksonville, Florida, United States Murphco of FL Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Hotel Guest Service Representative at Murphco of FL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-In and Check-Out: Perform check-in and check-out procedures for guests, ensuring a smooth and efficient process.
  • Phone and Communication: Answer hotel phone calls and forward them to the appropriate department or individual.
  • Information Agent: Serve as a point of contact for guests, providing information and assistance as needed, and resolving any issues that may arise.
  • Reservations and Booking: Make reservations and ensure that all booking, rate, and cancellation policies are accurately communicated to guests.
  • Cash Handling: Handle cash transactions and maintain accurate records.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Positive Attitude: A friendly, outgoing, and positive attitude is essential for providing exceptional service to our guests.

About Us:

Murphco of FL is a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We are proud to have received the 2021 IHG Spirit of Hospitality Award, recognizing our dedication to excellence in customer service.