Customer Experience Specialist

7 days ago


Jacksonville, Florida, United States HomeTeam Pest Defense Full time
About HomeTeam Pest Defense

We are a leading provider of pest management services to homebuilders, with a strong reputation for delivering high-quality solutions to our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and promoting our services to new and existing customers.

Key Responsibilities
  • Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • Regularly communicate with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service.
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
  • Resolve customer problems with invoices and billing questions.
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
  • Provide general marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
  • Enter service-related notes in system software with technician and other employee customer information.
  • Escalate appropriate inquiries or problems to managers.
Perks and Benefits
  • Competitive pay.
  • $15 Hourly.
  • Off Weekends.
  • Comprehensive benefits package including medical, dental, vision.
  • Company paid life & AD&D insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid Time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • An opportunity to advance within the company.
  • Recognition for a job well done.
  • A friendly work environment.
  • Employee referral bonuses.
  • The opportunity for professional growth and respect that comes from working for an industry leader.
Why HomeTeam?
  • HomeTeam is the #1 pest management company to homebuilders.
  • Currently performs more than 2,000,000 services a year.
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction.
  • The pest management industry is growing and is a recession-resistant line of business.
  • HomeTeam is financially stable and growing as a subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
  • Must have 1 year of previous customer service experience.
  • Entry-level customer service skill and technique.
  • Basic/entry-level understanding of computers.
  • Entry-level skill on use of company telephone features and how to use them.
  • Must be 18 years or older with a high school diploma or GED.
Physical Demands/Working Environment
  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.


  • Jacksonville, Florida, United States Top Dollar Car Full time

    Job Opportunity at Top Dollar CarWe are seeking a highly motivated and customer-focused individual to join our sales team as a BDC Sales Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Engagement: Build strong relationships with...


  • Jacksonville, Florida, United States Hertz Full time

    Job Summary:The Customer Experience Specialist provides exceptional customer service, exceeding customer satisfaction and retention goals. This role is responsible for delivering a positive customer interaction experience, resolving issues promptly, and maintaining a high level of hospitality and professionalism.Key Responsibilities:Provide first contact...


  • Jacksonville, Florida, United States NILO CONSULTING INC Full time

    Job OverviewCustomer Engagement Specialist – AT&T Sales AssociateNilo Consulting operates as an authorized dealer for AT&T, a company recognized on the Fortune 500 list for many years, and we take pride in our partnership with them.To thrive in this entry-level customer engagement role, you must be driven and committed to achieving objectives. If you enjoy...


  • Jacksonville, Florida, United States Renaissance Windows & Doors Inc. Full time

    Customer Support SpecialistAt Renaissance Windows & Doors Inc., we are dedicated to providing exceptional customer service and support. We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. Purpose:The Customer Support Specialist will be responsible for delivering timely and accurate information regarding work...


  • Jacksonville, Florida, United States McDonald's Full time

    Join Our Team as a Customer Engagement Specialist!Are you passionate about delivering exceptional service? We are on the lookout for individuals who can elevate the customer experience to new heights. If you thrive in a dynamic environment and enjoy making every guest feel valued, we would love to hear from you.Flexible Work Hours:We understand the...


  • Jacksonville, Florida, United States Lexus of Jacksonville Full time

    Customer Service Specialist As a Customer Service Specialist, you will be the face of our dealership, ensuring an exceptional experience for every client in the service area. You will be the initial point of contact for our customers, possessing a thorough understanding of our service offerings, inventory requirements, technician scheduling, and overall...


  • Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist at TD Bank N.A. plays a crucial role in fostering strong and enduring relationships with clients in a dynamic service center setting. This position is dedicated to delivering exceptional customer service and facilitating sales in a manner that is both efficient and highly professional.Key...

  • Team Member

    7 days ago


    Jacksonville, Florida, United States Taco Gringo Full time

    Job Summary:Taco Gringo's Team Members are expected to deliver the company's vision and mission to customers every day. They are also expected to uphold the company's core values, which include:Integrity and Fairness, Respect and Caring, Customer Service, Excellence, and TeamworkKey Responsibilities:Work a variety of job stations in the restaurant, including...


  • Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist plays a crucial role in fostering strong and enduring relationships with clients in a service center setting. This position is dedicated to delivering exceptional customer service and sales support in a professional and efficient manner.Key Responsibilities:Engage with customers to understand their needs and...


  • Jacksonville, Florida, United States TD Bank N.A Full time

    Position Overview:The Customer Support Specialist at TD Bank N.A. plays a crucial role in fostering strong and enduring client relationships within a service center setting. This position is dedicated to delivering exceptional customer service and sales support in a professional and efficient manner.Key Responsibilities:Engage with customers to understand...


  • Jacksonville, Florida, United States Fanatics Full time

    About the RoleFanatics is seeking a highly skilled and passionate Customer Experience Advocate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our fans receive the highest level of service.Key ResponsibilitiesCustomer Support: Provide timely and...


  • Jacksonville, Florida, United States JAGUAR LAND ROVER JACKSONVILLE Full time

    Jaguar Land Rover Jacksonville is on the lookout for a dedicated team player to enhance our vibrant dealership atmosphere and deliver an exceptional experience to both our internal and external clientele. Our mission is to ensure the highest level of customer satisfaction and foster enduring relationships.As a family-owned establishment, our culture is...


  • Jacksonville, Florida, United States Hanania Auto Group Full time

    Job Summary:The Internet Sales Associate is responsible for delivering exceptional customer experiences and driving sales growth for Hanania Auto Group. This role requires a strong understanding of customer needs and preferences, as well as the ability to communicate effectively and build strong relationships.Key Responsibilities:Develop and implement...


  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our library staff, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming environment, and supporting the overall mission of the City of...


  • Jacksonville, Florida, United States Beaver Chevrolet Full time

    Job OverviewBeaver Chevrolet is seeking a highly skilled and motivated Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesManage service orders and workflow to ensure timely and efficient service delivery.Provide exceptional customer...


  • Jacksonville, Florida, United States solera Full time

    About SoleraSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...


  • Jacksonville, Florida, United States ArmorGuard Exteriors, LLC Full time

    Job OverviewPosition: Customer Engagement SpecialistLocation: Jacksonville AreaCompensation: Hourly Rate Ranging from $15.00 to $22.00 plus bonusesEmployment Type: Full-Time/Part-TimeQualificationsExceptional communication abilitiesFriendly and enthusiastic demeanorPositive outlookSelf-drivenStrong dedication to workPunctual and dependableAccess to reliable...


  • Jacksonville, Florida, United States Murphco of FL Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Hotel Guest Service Representative at Murphco of FL. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Check-In and...


  • Jacksonville, Florida, United States SS&C Technologies Full time

    SS&C Technologies is a worldwide organization that provides investment and financial solutions, along with software specifically designed for the financial services and healthcare industries. Recognized in the Fortune 1000 list as a top U.S. company by revenue, SS&C is headquartered in Windsor, Connecticut, employing over 20,000 individuals across more than...


  • Jacksonville, Florida, United States PrideStaff - Charlotte Full time

    Warehouse Customer Support SpecialistPrideStaff - Charlotte is seeking a Warehouse Customer Support Specialist to enhance our operations. The role involves assisting clients with inquiries related to products and services, managing warehouse activities, and ensuring a tidy workspace.Work Schedule:Monday through Friday, 7:30 AM - 4:00 PMCompensation:...