Customer Experience Specialist
7 days ago
We are a leading provider of pest management services to homebuilders, with a strong reputation for delivering high-quality solutions to our customers.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and promoting our services to new and existing customers.
Key Responsibilities- Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
- Regularly communicate with internal and external customers of HomeTeam Pest Defense.
- Provide information to prospects and initiate new service.
- Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
- Resolve customer problems with invoices and billing questions.
- Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
- Provide general marketing information to prospects and customers as requested.
- Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
- Enter service-related notes in system software with technician and other employee customer information.
- Escalate appropriate inquiries or problems to managers.
- Competitive pay.
- $15 Hourly.
- Off Weekends.
- Comprehensive benefits package including medical, dental, vision.
- Company paid life & AD&D insurance.
- 401(k) plan with company match up to 6%.
- Employee stock purchase plan.
- Paid Time off and holidays.
- Employee discounts.
- Tuition reimbursement.
- Dependent scholarship awards.
- An opportunity to advance within the company.
- Recognition for a job well done.
- A friendly work environment.
- Employee referral bonuses.
- The opportunity for professional growth and respect that comes from working for an industry leader.
- HomeTeam is the #1 pest management company to homebuilders.
- Currently performs more than 2,000,000 services a year.
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction.
- The pest management industry is growing and is a recession-resistant line of business.
- HomeTeam is financially stable and growing as a subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.
- Must have 1 year of previous customer service experience.
- Entry-level customer service skill and technique.
- Basic/entry-level understanding of computers.
- Entry-level skill on use of company telephone features and how to use them.
- Must be 18 years or older with a high school diploma or GED.
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
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