Customer Experience Advocate
4 days ago
Fanatics is seeking a highly skilled and passionate Customer Experience Advocate to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our fans receive the highest level of service.
Key Responsibilities- Customer Support: Provide timely and effective support to customers through various channels, including phone, email, and chat.
- Issue Resolution: Proactively identify and resolve customer issues in a professional and courteous manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful information to customers.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer experiences.
- Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and improve customer satisfaction.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer experiences and operational efficiency.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: 2-3 years of customer service experience in a contact center or retail environment.
- Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in computer software and systems.
- Language: Fluency in English required; bilingual or multilingual skills a plus.
Fanatics is a leading global digital sports platform that ignites the passions of sports fans and maximizes the presence and reach for our hundreds of sports partners globally. We offer a comprehensive range of products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Our team is committed to relentlessly enhancing the fan experience and delighting sports fans globally. If you are passionate about sports and customer service, we encourage you to apply for this exciting opportunity to join our team and make a difference in the lives of our fans.
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